Case Manager-SSVF

Job Description

Job Description

ABOUT THE COMPANY

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.

SUMMARY

The Case Manager will perform as the case manager on Support Services for Veteran Families (SSVF) program cases. The Case Manager will be responsible for providing a case management plan that will include the provision of housing placement services, temporary financial assistance, emergency housing when necessary, and other support services from both internal and external resources to help stabilize the position of “at-risk” families. The case management objective is to stabilize the family to gain or retain permanent housing, and to reinforce self-sufficiency to ameliorate the possibility of the veteran families going into homelessness.

  JOB DUTIES & RESPONSIBILITIES

  NOTE:  These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.

• In concurrence with the clients, the Case Manager develops a case management plan that assesses the needs and barriers, and to address the same.
• Provide eligible clients with housing placement assistance, temporary financial assistance, and other support services to stabilize “at-risk” veteran families from becoming homelessness.
• Provide or coordinate the provision of any array of assistance including applying for VA benefits and other public benefits and services, healthcare, daily living services if required, financial planning, transportation, fiduciary/payee services, legal services, childcare, and other housing counseling services.
• Prepare and submit support service requests as needed.
• Prepare and submit MIS data information on the client cases as required.
• Responsible for issuing bus passes, gas vouchers, food vouchers or other support services and collecting verification receipts for all expenses.
• Maintain client’s files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence, statistical reports, etc.
• Responsible for achieving the goals assigned and must be prepared to provide corrective action plans for the same upon request from the supervisors.
• May participate in preparing documents, reports, literature, or presentations 
• Must understand the nuances of the veterans’ community and are expected to always demonstrate sensitivity and patience with the clients.
• Confidentiality of all information about clients, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care. 

  JOB REQUIREMENTS

• Must have a Bachelor's Degree from an accredited college or university and at least (3) years’ experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred 
• Or a minimum of an Associate’s Degree from an accredited college with a minimum of (5) years’ significant experience in related work experience. 
• Must have transportation and a valid Texas driver’s license. 
• Must also provide proof of current vehicle liability insurance. 
• Must pass a drug test and background record check. 

  SKILLS & ABILITIES

• Typing
• Utilization of general office equipment (e.g., fax, scan, etc.)
• Computer literacy including software such as using Word, Excel, Access, PowerPoint, and Outlook
• Good understanding of the multitude of problems faced by applicants
• Professional and productive demeanor, as well as ensuring that actions are supportive of others.
• Must be able to effectively communicate verbally and in writing. 
• Must be able to speak before groups when necessary
• Must be able to make independent decisions in coordination with service objectives.  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. Employee will be required to recruit clients in traditional work environments such as job fairs and while networking at community events, as well as recruiting homeless clients where they may reside such as shelter homes, streets, and encampments.

TRAVEL

Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management. 

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. 

BENEFITS

• BENEFITS
  • $500, company-provided, monthly allowance for:
    • Dental insurance
    • Health insurance
    • Vision insurance
    • Base 25K Life insurance (employer paid) 
    • Voluntary Life and AD&D insurance for employee (employee, spouse, and child (ren) (employee paid)
    • Short term & Long-term disability insurance (employee paid)
    • Supplemental insurance
  • Retirement Program
    • 6% Employer matching (after 1 year of employment; 100% vested)
  • 12 hours (monthly) of PTO (after completed probationary period)
  • 5% salary increase after completing probationary period
  • Cell phone stipend (paid quarterly)
  • 14 paid holidays

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.