Fulfillment Specialist

Job Summary

The Fulfillment Operations Specialist is responsible for supporting daily inventory management, order fulfillment, logistics coordination, forecasting, and reporting activities. This role serves as a key liaison between Business Management, Product Management, Sales Operations, CPFR, Logistics, Suppliers, and Distribution Hubs to ensure product availability, inventory accuracy, and timely order fulfillment. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment with multiple priorities.

Job Responsibilities

Daily Responsibilities

• Monitor inventory ladders and collaborate with logistics partners to execute required inventory pull-ins and replenishment activities.
• Manage Product Management (PM) sample requests, create engineering sample purchase orders (POs), and track shipments through delivery.
• Process Demo requests, inventory allocations, and shipping coordination activities, ensuring timely transaction closure and system updates.
• Work closely with vendors to place purchase orders, monitor inventory levels, and maintain forecast (FCST) files.
• Generate hub return reports, manage stock return transactions, and coordinate re-boxing activities for damaged shipments.
• Conduct daily inventory audits and reconciliation for LK and LA hub locations.
• Process order modifications, maintain inventory systems, and ensure accurate transaction records.

Weekly Responsibilities

• Produce, analyze, and distribute STA and inventory performance reports.
• Review SKU performance, inventory status, and allocation requirements with Sales Operations teams, CPFR.
• Generate and distribute inventory-related reports to internal stakeholders.
• Participate in supplier forecast reviews with Business Managers to ensure supply alignment with demand projections.

Monthly Responsibilities

• Review inventory positions, supply projections, and inventory health metrics.
• Compile operational data and support reporting for key performance indicators (KPIs).
• Update container forecasts and communicate supply chain outlooks, risks, and opportunities to cross-functional teams.

Key Competencies

• Inventory Planning & Control
• Forecast Management
• Order Management
• Logistics Coordination
• Supply Chain Analytics
• Vendor Management
• Reporting & Data Analysis
• Problem Solving
• Process Improvement
• Cross-Functional Collaboration

Requirements

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, Operations, or related field; or equivalent work experience.
• 2+ years of experience in inventory management, fulfillment operations, logistics, supply chain, or related disciplines.
• Strong analytical and organizational skills with exceptional attention to detail.
• Experience coordinating with vendors, logistics providers, warehouses, and cross-functional teams.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and data analysis.
• Experience working with inventory management, ERP, or order management systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.

Preferred

• Bilingual (English/Mandarin)
• Experience with ERP systems, reporting and analytics tools.
• Experience supporting inventory planning, forecasting, or demand planning activities.
• Knowledge of distribution center, fulfillment center, and warehouse operations.
• Experience in the consumer electronics, retail, or technology industry.

Acer is an EEO employer that considers applicants for all positions without regard to race, color, creed, religion, gender, age, national origin, marital status, status with regard to public assistance, disability, veteran status or preferred orientation.