ServiceNow Developer

Job Description
JOB POSTING TITLE

ServiceNow Developer

JOB DESCRIPTION

We are seeking a ServiceNow Developer to join our team. The ideal candidate will have extensive experience with ServiceNow, including core system configuration, development, and maintenance of the ServiceNow platform. The role involves supporting day-to-day user requests, troubleshooting, and enhancing the ServiceNow service catalog, along with building solutions and processes in collaboration with key business units. Strong oral and written communication skills are required. The successful candidate will demonstrate strong customer service and teamwork abilities, good organizational skills, and the capacity to work effectively in a fast-paced environment with multiple priorities.

RESPONSIBILITIES

• Design, develop, and maintain ServiceNow applications and systems.
• Optimize existing service catalog offerings and develop new ones with a focus on continual improvement and automation.
• Utilize Flow Designer to enhance the service catalog and transition from legacy workflows.
• Provide technical guidance on workflows for increased efficiency and automation.
• Participate in ServiceNow upgrade cycles, including testing through the Automated Test Framework.
• Support the design and implementation of custom catalog items, working with business partners and product managers.
• Stay current on ServiceNow upgrades, enhancements, and new features.
• Develop knowledge base articles to address user issues proactively.
• Integrate tools such as SCCM, Meraki, and CrowdStrike into ServiceNow for asset management.

QUALIFICATIONS

Required

• Minimum 4 years of experience as a ServiceNow Admin or application owner.
• Experience configuring core ServiceNow modules (Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping).
• Knowledge of ServiceNow app engine and experience in developing and supporting custom applications.
• Hands-on experience with Service Catalog and Service Portal modules.
• Strong written and verbal communication skills.
• ServiceNow System Admin Certification.

Preferred

• Experience with Advanced scripting, Performance Analytics, and Reporting.
• Experience with Flow Designer, Workspaces, and UI Designer.
• Ability to draft and document test plans for both technical and business users.
• Experience with the Microsoft Office suite (Excel, Word, Teams, etc.).
• ITIL Certification.
• ServiceNow Certified Implementation Specialist.
• ServiceNow Certified Application Developer.

CERTIFICATIONS

• ServiceNow System Admin Certification (required).
• ServiceNow Certified Implementation Specialist (a plus).
• ServiceNow Certified Application Developer (a plus).
• ITIL Certification (highly desirable).