Tax Relief Programs Coordinator

Full-Time | Benefits | Paid Training Join our team as a Tax Relief Programs Coordinator at the Commissioner of the Revenue’s Office. In this crucial role, you’ll assist residents and businesses in navigating tax relief options, ensuring they receive the benefits they deserve. You’ll engage with the community, analyze financial data, and tackle complex tax relief issues. If you’re detail-oriented and passionate about making a positive difference in the community, this is the perfect opportunity for you! Hiring Range: $42,919 – 47,210 DOQ Why Join Our Team Enjoy a supportive culture, high standards of accuracy, and a commitment to work‑life balance and excellence. If you’re passionate about public service and community well‑being, apply now to help serve Fredericksburg residents. What You’ll Do Provide exceptional customer service by answering questions, explaining program requirements, and assisting with forms Conduct interviews with applicants to determine eligibility for various relief programs Verify and evaluate applicant information for consistency, accuracy, and completeness Maintain confidential program files and adhere to state and local record retention laws Prepare, review, and process documents to meet program deadlines Identify and report any suspected fraud or inconsistencies Collaborate with Commissioner of the Revenue staff to ensure accuracy in tax records Utilize computer systems to manage data entry, file maintenance, and eligibility determinations Prepare reports, correspondence, and documentation related to program administration The Ideal Candidate Will Have Understanding of federal, state, and local laws affecting relief programs Proficiency in handling program‑related forms, documents, and manuals Strong interpersonal skills and the ability to make informed decisions Competence in data evaluation and applicant interviewing Proficiency in using office machines, including word processing and spreadsheets Effective communication skills, both verbal and written Ability to organize tasks, manage deadlines, and maintain attention to detail High level of accuracy and integrity in handling sensitive information Minimum Qualifications High School diploma or GED Three years of experience in financial analysis, accounting, customer relations, or public service Equivalent education and/or experience will be considered Work Environment Work is regularly performed in an office environment. This position requires frequent use of computers and standard office equipment and regular interaction with staff, other departments, and the public. Work may involve handling sensitive or confidential information and assisting individuals who may be experiencing difficult personal or financial circumstances. This is more than a job. It is an opportunity to build a stable and rewarding career while supporting the integrity of the city and serving the residents and businesses of our community. Join a knowledgeable, dedicated team that values accuracy, fairness, collaboration, public service, and is committed to the City’s Core Values. The City of Fredericksburg provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr City of Fredericksburg, Virginia