Night Auditor | Courtyard by Marriott Faro Blanco Resort

Job Description

Be available to work a flexible schedule, including weekends, holidays, during the overnight hours.

Handle guest complaints ensuring guest satisfaction.

Process all late check-ins and early check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute nightly reports to designated departments/personnel.

Other duties as assigned.

Responsibilities The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

High school graduate or equivalent.

Minimum one year customer service experience; previous hotel experience preferred.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Computer experience preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.