Front Desk Executive

Reports to: Operations Manager General Summary Acts as the face of C&H, answering phones and welcoming all visitors to the agency. Oversees supply ordering, daily mailings, employee contact information, maintaining scanners & printers, machine service calls, conference room set‑up, logging cancellations and reinstatements, telephone system. Specific Responsibilities Receives visitors and callers, determines their needs, checks appointments, and directs visitors to the appropriate person or office. Maintains and acts as a point person for the agency telephone system as liaison to Cross Ring Central phone system support. Distributes daily faxes received via email to the appropriate parties. Picks up incoming agency mail from the Post Office each morning; opens, date stamps, sorts, and distributes all incoming agency mail; prepares and tracks all express mailings, maintains FedEx account. Orders and prices all agency supplies including office needs, toner, and stationary. Logs service calls on any malfunctioning office equipment. Troubleshoots postage machinery at branch including replenishment of funds for postage. Maintains agency lists (e. g., company directory, Disaster Calling Tree, Outlook contacts, etc.). Logs all agency cancellations and reinstatements for personal lines. Sets up and breaks down A/V equipment in the conference room for department meetings if requested. Other Duties and Responsibilities Trains new hires on Ring Central phone system basics, how to fax from Outlook and Epic, how to use office equipment, and procedure to order supplies. Assists with stamping mail at the end of the day as needed and takes it to the post office. Completes any additional projects assigned by management to assist CL or PL departments. Qualifications Excellent organizational, interpersonal, written and verbal communication skills. Appropriate technical knowledge and computer skills. Proficient in Microsoft Suite (Excel, Office, PowerPoint and Outlook). Capable of juggling multiple responsibilities while maintaining composure. Able to prioritize tasks and anticipate needs. Compensation The base salary range for this role is $21.00–$25.00 hourly. Actual compensation will be based on factors including location, skills, experience, and internal equity. Benefits Medical Dental Vision Life / AD&D Short- and Long-Term Disability 401(k) (with match) HSA/FSA/DCA options Paid Time Off and more. Disclaimer It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr LEI Cross Financial Corp