Account Manager

Account Manager

Location: Chicago, IL (Hybrid – Local Candidates Only)

Our client is a growing Managed Services Provider (MSP) specializing in Managed IT Services, Cybersecurity, Cloud Solutions, Microsoft Technologies, AI Enablement, and Strategic IT Consulting. They are seeking an experienced Account Manager to strengthen client relationships, drive account growth, and serve as a trusted technology advisor.

This is not a cold-calling sales role. The focus is on managing an existing portfolio of clients, identifying opportunities to expand services, and partnering with technical teams to deliver exceptional customer outcomes.

Key Responsibilities

• Serve as the primary point of contact for an assigned portfolio of client accounts.
• Build and maintain trusted relationships with business leaders and IT decision-makers.
• Conduct Quarterly Business Reviews (QBRs) and strategic account planning sessions.
• Identify opportunities to expand Managed IT, Cybersecurity, Cloud, Microsoft, AI, and Professional Services offerings.
• Partner with engineering and service delivery teams to ensure successful project execution.
• Coordinate client onboarding for new implementations and acquisitions.
• Manage renewals, service expansions, and contract discussions.
• Monitor account health, customer satisfaction, retention, and overall client success.
• Resolve escalated client concerns while collaborating with internal leadership.
• Maintain accurate CRM documentation, forecasting, and account activity.
• Stay current on emerging technologies and industry trends.

Qualifications

• 3+ years of Account Management, Customer Success, or Technology Sales experience.
• Experience working for an MSP, VAR, IT Consulting firm, Technology Services provider, or similar organization strongly preferred.
• Demonstrated success managing and growing existing client relationships.
• Strong understanding of Managed IT Services, Cloud, Microsoft technologies, Cybersecurity, and IT Infrastructure.
• Comfortable discussing technical solutions with executive-level stakeholders.
• Excellent communication, presentation, organization, and relationship-building skills.
• Ability to manage multiple customer relationships simultaneously.

Preferred Experience

Experience selling or supporting:

• Managed IT Services
• Cybersecurity Solutions
• Microsoft 365 & Azure
• Cloud Infrastructure
• Network Infrastructure
• Backup & Disaster Recovery
• Compliance (HIPAA, SOC 2, ISO 27001)
• AI Business Solutions
• Professional Services

Ideal Candidate

• Relationship-first mindset with a consultative approach.
• Acts as a trusted business advisor rather than a transactional salesperson.
• Proactive, organized, and highly responsive.
• Understands how technology supports business growth.
• Works effectively with technical and engineering teams.
• Thrives in a fast-paced, client-focused MSP environment.

Preferred Industry Background

Candidates with experience at the following types of organizations are encouraged to apply:

• Managed Service Providers (MSPs)
• Technology Consulting Firms
• Value-Added Resellers (VARs)
• Cloud Service Providers
• Cybersecurity Firms
• Microsoft Partners
• Systems Integrators

Compensation & Benefits

• Competitive Base Salary
• Performance-Based Bonus/Commission
• Health, Dental & Vision Insurance
• Paid Time Off
• Professional Development
• Career Growth Opportunities