VP of IT & Business Transformation

Job Description

The VP, IT & Business Transformation is a visionary leader dedicated to driving technological advancements at Mocse Credit Union. This role spearheads major transformation initiatives and formulates technology strategies to foster innovation, enhance member experience, and improve operational efficiency. It demands strong technical expertise and leadership in managing complex changes. The role harmonizes enterprise IT operations, cyber resilience, data management, and change leadership to enable growth and operational excellence. Ensures the effective, efficient, and secure operation of all data processing systems.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Strategic Technology Leadership & Vision

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1. Own and execute the enterprise technology vision and roadmap, ensuring alignment with Mocse Credit Union’s business strategy, member experience goals, regulatory obligations, and long-term growth objectives.
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2. Provide strategic oversight of enterprise architecture, platforms, and technology standards, continuously evaluating emerging technologies and guiding investment decisions to ensure scalability, resilience, and business value.
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3. Own enterprise cybersecurity, technology risk management, and operational resilience, including security architecture, regulatory alignment, incident preparedness, Disaster Recovery, and Business Continuity planning. Establish and test resilience controls (e.g., tabletop exercises, RTO/RPO targets), and ensure the organization’s ability to prevent, withstand, and recover from technology-related disruptions.
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4. Support the enterprise data, analytics, and artificial intelligence ecosystem, including data governance standards (quality, lineage, access, retention), data platforms, analytics capabilities, and responsible AI adoption. Ensure data and Artificial Intelligence (AI) solutions are secure, compliant, ethical, and aligned to business outcomes, enabling insight, automation, and informed decision-making across the organization.
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5. Acquire and apply expert knowledge of technologies and practices critical to ensuring effective and competitive business services. Lead the identification, assessment, and adoption of emerging technologies such as Artificial Intelligence (AI) and blockchain to drive competitive advantage and increase member value.
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6. Prioritize transformation initiatives with member experience and business-value lens; set outcome metrics.
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7. Participate actively in the Executive Team, contributing constructively, embracing new perspectives, and collaborating effectively across functions. Take initiative to propose and implement ideas that support the credit union’s sustained growth.
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8. Collaborate with business units and IT teams to identify opportunities for innovation and process optimization, assembling cross-functional teams to address key challenges.
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9. Initiate and cultivate strategic partnerships with technology vendors, fintech firms, and industry partners to explore new opportunities and accelerate technological advancements.
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Technical Acumen & Innovation

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1. Direct technology resource use and execution across infrastructure, applications, development, and vendor solutions to maintain service levels and support growth.
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2. Lead the credit union's cloud strategy, including planning, migration, optimization, and governance across all cloud environments (AWS, Azure, Google Cloud, etc.).
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3. Develop and manage robust API and MCP strategies for seamless integration with partners, promoting open banking.
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4. Build relationships and negotiate with vendors and industry contacts as needed.
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5. Guide technical teams in addressing complex challenges and encourage experimentation and rapid iteration.
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Leadership & People Management

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1. Evaluate the existing organizational structure and assess team capabilities to align with projected objectives. Lead efforts to recruit, mentor, and retain a high-caliber technology team, cultivating a culture of collaboration, psychological safety, continuous learning, and exceptional performance.
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2. Lead enterprise-wide technology and business transformation, driving adoption of new platforms, processes, and ways of working through disciplined change management, executive alignment, and clear accountability. Build organizational readiness for change while ensuring transformation initiatives deliver measurable business and member outcomes.
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3. Participate actively in various internal and external credit union committees and assignments related to risk management, policy and procedure development, and other operational matters impacting the organization.
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4. Collaborate effectively with executive leadership and departmental heads to ensure seamless integration of technology initiatives with overarching business strategies and operational requirements.
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5. Establish key performance indicators (KPIs) for service reliability, delivery velocity, security posture, and adoption; review monthly and course correct timely as needed.
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6. Hold teams accountable to SLAs and regulatory/compliance requirements; drive continuous improvement via retrospectives.
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7. Implement a coaching and mentoring cadence (1:1 coaching, skill plans) to build a high-trust, learning culture aligned to organizational values.
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8. Exhibit comprehensive knowledge of organizational dynamics.
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9. Display advanced leadership abilities, facilitating influence across all organizational levels.
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10. Bring expertise in strategic planning and a verified track record of successful execution.
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11. Communicate complex concepts with clarity, build consensus among diverse stakeholders through exceptional communication skills.
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12. Excel in collaborative settings and provide effective leadership to cross-functional teams.
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13. Stay abreast of evolving technologies and industry trends, particularly regarding innovative solutions addressing organizational challenges.
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QUALIFICATIONS

Education/Certification: Bachelor’s degree in computer science, Information Technology, Engineering, or a related field; Master's degree highly preferred. An equivalent combination of education and experience may be considered.

Required Knowledge: Deep expertise in cloud computing platforms (AWS, Azure, or Google Cloud), including architecture, migration strategies, cost optimization, and security best practices.

Strong background in modern software engineering principles and practices, including agile methodologies, DevOps, microservices architecture, and API design.

Strong understanding of cybersecurity principles and frameworks (e.g., NIST, ISO 27001), with experience applying best practices to design, implement, and maintain secure, compliant technology environments within a regulated industry.

Knowledge of innovative tools such as AI, API’s, and data repositories.

Proficiency in data science, machine learning, and artificial intelligence concepts, with practical experience in leveraging data for business insights and automation.

Comprehensive understanding of enterprise systems architecture, including network, storage, virtualization, and cybersecurity.

Experience with various programming languages and frameworks (e.g., Python, Java, .NET, Node.js, Go).

Knowledge of IT governance and regulatory guidelines

EXPERIENCE REQUIRED: Candidates should have 7–10 years of overall experience, with 3-5 years in a senior IT leadership role; financial services or highly regulated industry preferred.

Bachelor’s degree in management information systems, computer science or a related field.

Skills/Abilities:             Experience designing and implementing innovative business solutions.

Familiarity with industry-specific regulations related to data management and security.

Familiarity with a range of vendor technology packages and solutions, able to select and integrate the most appropriate technologies to support the business.

Extensive IT experience, including software delivery and program management. 

Excellent verbal and written communication skills with the ability to effectively communicate with technical and non-technical users.

Engaging and open, capable of working hard under significant pressure while also being seen as additive to the leadership team.

Results-oriented with the ability to effectively resolve and manage problems and competing priorities.

Ability to build trust with others through commitment to the highest ethical and professional standards.

Confident leadership, sound judgment, creativity, and commitment to achieving excellence.

A self-starter: self-motivated, self-disciplined, self-assured, and performance-driven.

Excellent analytical and strategic skills