Referral Specialist - USFTGP UMSA Patient Access
Tampa General Hospital
Referral Specialist - Usftgp Umsa Patient Access Cen
The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.
Required Skills
- High School Diploma or Equivalent - Required.
- 2 years of customer service experience in healthcare - Required.
Duties & Responsibilities
- Process and track patient referrals for all departments for timely transfer of patients and records
- Receive and review individual productivity reports to self monitor and improve performance if required
- Identify and route patient appointment information to the correct recipient via computer database and/or telephone calls
- May assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations
Primary Location: Tampa
Work Locations: University Professional Center 3500 E. Fletcher Ave Tampa 33613
Eligible for Remote Work: Hybrid Remote
Job: Patient Financial Services
Organization: Academic Medical Group Inc
Schedule: Full-time
Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday
Shift: Day Job
Job Type: Hybrid Remote
Shift Hours: 8am-5pm
Minimum Salary: 34,091.20
Vacancy posted 4 days ago
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