Client Success Associate

Client Success Associate At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly. We are seeking a motivated and customer-focused Client Success Associate to support client satisfaction, platform adoption, relationship building, and revenue growth through a structured, progressive development program. This role is ideal for individuals who enjoy problem-solving, customer engagement, and growing their skills within a collaborative, fast-paced environment. If you're passionate about customer service, learning new systems, and building a foundation for long-term career growth, we'd love to hear from you! This is a hybrid role that requires regular onsite collaboration and occasional client visits. Candidates must be willing to relocate to the DallasFort Worth (DFW) area before their start date. Relocation assistance is not provided. This position requires regular on-site attendance. Through September 30, 2026, employees are expected to work onsite at EWN's current headquarters in Decatur, Texas as required to support collaboration, coaching, decision-making, and business outcomes. Effective October 1, 2026, EWN's headquarters will relocate to Westlake, Texas. Beginning on that date, employees will be required to work onsite in Westlake on Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays. Regular onsite participation is considered an essential function of this role. Please note: We do not support employment visa sponsorship (e.g., H-1B visa). What You'll Do As an Client Success Associate at EWN, you will: Provide timely, professional customer service by responding to inbound client calls and inquiries, resolving issues or routing requests appropriately Serve as a primary point of contact for assigned or key clients, including ownership of escalated customer service issues and delivery of customized solutions Support clients in navigating and effectively using the platform through system walkthroughs, tailored guidance, and best-practice recommendations to drive adoption and value realization Apply critical thinking, communication, and interpersonal skills to independently resolve complex customer issues and ensure high levels of client satisfaction Collaborate with cross-functional internal teams, peers, partners, and resellers to resolve client challenges and improve service delivery and operational efficiency Prepare and deliver client-facing reports, presentations, or demonstrations that communicate platform features, benefits, updates, and measurable outcomes Contribute to revenue generation and customer retention through proactive client engagement, including identifying appropriate upsell and cross-sell opportunities Lead or support special projects and cross-functional initiatives, contributing insights and recommendations that support operational and strategic goals Mentor and support other Associates by sharing platform knowledge, customer service best practices, and issue-resolution techniques, as appropriate Perform other related job functions as assigned What You'll Bring Required Skills & Experience High School Diploma or equivalent 1+ year of customer-facing experience (with increasing responsibility as proficiency grows) Excellent verbal and written communication skills 2+ years of general computer usage, including web-based applications and Microsoft Office or related tools Strong customer service and relationship-management skills, including the ability to manage escalations and deliver customized solutions Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking Preferred Skills & Experience Bachelor's degree or equivalent work experience Experience in customer service, account management, or sales environments (including KPIs, quotas, or structured pre-/post-client activities) Experience using a CRM system (Salesforce or equivalent), particularly as responsibilities expand to advanced support or business development work Experience working in a SaaS business model Experience in the oil, gas, or energy industry Why Join Us? At EWN, we offer: Growth & Development: A structured role designed to support progressive skill development, increased responsibility, and exposure to strategic initiatives. Collaborative Culture: Work closely with cross-functional teams in a supportive environment focused on learning, knowledge-sharing, and continuous improvement. Travel Opportunities: Up to 25% travel, as needed, to support client relationships and project work. Benefits (Dependent on eligibility and plan selection) Medical, Dental, and Vision plans EWN covers upfront costs for employees and eligible dependent children Voluntary benefits (life insurance, short-term disability, etc.) Retirement plan with company match (up to 4%) Flexible Spending Accounts (Health & Dependent Care) Health Reimbursement Account (HRA) Employer-paid Life and AD&D Insurance Paid Parental Leave Work Details Location: Hybrid office, and home office Schedule: MondayFriday, various shifts between 7:00 AM and 5:30 PM CT Environment: Office, home office, and occasional field work Ready to Grow Your Career With Us? Join a team where your work directly supports client success, platform adoption, and business growth. At EWN, you'll gain hands-on experience while building a strong foundation for long-term career development. Apply today to become an Associate at Energy Worldnet, LLC. EEO Statement Energy Worldnet, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Disclaimer Applicants may be subject to a background check. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary. Application Deadline Applications are accepted on a rolling basis.