Tier 2 / Tier 3 IT Support Specialist at Parallel Partners Washington DC
Payfuture Technologies
Tier 2 / Tier 3 IT Support Specialist job at Parallel Partners. Washington DC. Job Description Tier 2 / Tier 3 IT Support Specialist We currently have a great opportunity for a Tier 2 / Tier 3 IT Support Specialist. This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements. Tier 2 / Tier 3 IT Support Specialist Responsibilities:
- Provide escalated IT support.
- Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals.
- Support VIP users.
- Document and escalate issues as needed.
- Need experience with Microsoft 365.
- Need experience with VPN troubleshooting.
- Need experience with ServiceNow or similar ITSM.
- You should have an A+/Network+ certification.
Vacancy posted 3 days ago
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