Full Time Video Banker

Job Description

Job Description

Join Our Team as a Full-Time Video Banker in Charles City, IA

We are seeking a talented individual to join our team as a Full-Time Video Banker at First Security Bank & Trust in Charles City, IA. As a Video Banker, you will be responsible for providing exceptional customer service to our customers through our Interactive Teller Machines (ITM)s.

POSITION SUMMARY: Greet customers using any of our 8 Interactive Teller Machines. Process transactions in a courteous, efficient and accurate manner within established policies, procedures and guidelines of First Security. Assist Service Center and Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet customers through use of technology and video equipment.
• Serve the customer in a professional, courteous and efficient manner through prompt handling of all teller functions.
• Follow established policies, procedures and guidelines of First Security Bank while processing customer transactions.
• Field questions from current bank customers as well as non-customers; maintaining good customer relations at all times.
• Identify cross-sell opportunities and make referrals. Guide customers to others in the bank as needed for product or service assistance.
• Identify and mitigate potential fraud.
• Take overflow phone calls for Service Center.
• Assist operations area with deposit and clerical duties as requested. This could include mailings, balancing and reviewing accounts, reviewing mobile deposits, and other tasks as identified.
• Other duties as needed.

DESIRED KNOWLEDGE, SKILLS, & ABILITIES

• Excellent verbal communication skills.
• Strong work ethic
• Ability to work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Proficient in basic computer skills using Microsoft Office products, along with the ability to quickly learn and effectively utilize new technology.
• Ability to recognize customers financial needs, goals and objectives.
• Strong presence and interest in working in a video-based position.
• Flexibility in duties and schedule
• Effective problem-solving skills

QUALIFICATIONS

Education: High School Diploma or equivalent required

Experience: 6 months previous customer service experience. Previous banking or financial services experience preferred but not required.

Statements included on this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements should not be construed as an exhaustive list of responsibilities, duties, and skills required. Accommodations will be made to allow for meeting the above requirements when it does not place “undue hardship” on First Security Bank & Trust.

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