Cafe Attendant

Job Description

Job Description

***Schedule 8:30 am to 4pm WEEKEND SHIFTS MANDATORY***

**Located in Downtown Norfolk

About Us:

Trolley Eats is the corporate dining division of Trolley Hospitality Companies , a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in tailored food service solutions for workplaces, schools, and public venues, offering customized menus made with high-quality ingredients.

Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!

Our Values - The Trolley Way:

• No excuses
• Do the right thing
• Can-do attitude
• Always growing
• Help first--be the solution
• Transparency and honesty--no BS

Please visit our website at to learn more!

About You:

• Providing excellent customer service brings you joy.
• You like to stay busy and thrive in a fast-paced environment.
• You seek out opportunities to 'leave it better than you found it.'
• You are not afraid to acknowledge and learn from your mistakes.

How You Will Make an Impact:

The Café Attendant is a cross-trained team member responsible for preparing and serving food, assisting customers, and supporting all aspects of daily café operations while maintaining food quality, safety, and exceptional customer service.

• Food Preparation:

  • Prepare and set up stations for daily service.
  • Stock service stations with supplies such as ice, napkins, straws, and utensils.
  • Perform food preparation tasks, such as making sandwiches, carving meats, and packaging soups and salads.

  Service:

  • Greet customers with a warm and welcoming attitude.
  • Plan food preparation so that items served together are ready at the same time.
  • Plate and package food orders according to customer requests and presentation standards.
  • Add relishes and garnishes to food orders according to instructions.
  • Serve customers in a friendly, efficient, and professional manner.
  • Respond to customer questions and resolve concerns promptly and professionally.

  General:

  • Restock kitchen supplies, rotate food products, and label food with the appropriate date and time.
  • Clean and sanitize food preparation equipment, work areas, counters, and tables.
  • Perform general cleaning duties throughout the kitchen.
  • Follow all food safety, sanitation, and workplace safety guidelines.

What You Bring to the Table:

• Experience in a food service setting a plus
• A friendly and positive attitude and willingness to learn
• Reliable transportation
• Must be willing to work on the weekends and some holidays
• Pizza Makers Encouraged to Apply!
  • We are looking for cooks with pizza making experience to join our team. If you've worked with pizza ovens, know how to stretch dough, prepare fresh toppings, and create consistently delicious pies, we want to hear from you!

The Good Stuff:

• Base pay $14-15/hr with tip pool averages between $16-18/hr
• Full-Time:
  
  • Paid holidays, Sick Time, Vacation, & Floating Holidays
  • Medical, Dental, and Vision insurance plans available
  • 401(K) retirement plan and company match after 1 year of employment
  • Company paid Life Insurance and Short-Term Disability
  • Employee Assistance Program (EAP)
  • Free Employee Shift Meal
  • Discounted Gym membership plan
  • Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse

• Part-Time:
  
  • Employee Assistance Program (EAP)
  • Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse
  • Free Employee Shift Meal
  • Part-time employees who work at least 1,000 hours a year are eligible for 401k matching after the first year