Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

ERP Business Systems Analyst I — Tier-1 Support Lead

$51.6k - $136.2k
ERP Business Systems Analyst I — Tier-1 Support Lead

Position Description
Do you have a passion for supporting complex enterprise systems and helping end users resolve issues quickly and effectively? Can you leverage your technical curiosity and customer service mindset to keep mission critical financial applications running smoothly? CGI Federal has an exciting opportunity for an ERP Business Systems Analyst 1 within our Intel sector, contributing to secure, high performance financial system operations.
As an entry level ERP Business Systems Analyst, you will lead Tier 1 support for our enterprise financial platforms, serving as the first point of contact for resolving user requests, documenting issues, and maintaining help desk workflows. You will work in a fast paced, collaborative, outcome driven environment committed to delivering stable, predictable operations and exceptional user support.
This position is located on site in Springfield, VA.

Your future duties and responsibilities
.    Manage and monitor the financial system Tier 1 help desk queue, ensuring timely triage and resolution of user issues. 
.    Troubleshoot day to day ERP functionality issues, interpret user error messages, and assist with system navigation and workflow clarification.
.    Provide clear, accurate documentation of ticket activities, steps taken, and resolutions to maintain an audit ready help desk trail. 
.    Support development and maintenance of SOPs, training materials, process guides, and communications tied to help desk operations and system releases. 
.    Produce daily help desk performance metrics and operational statistics to support leadership visibility and continuous improvement. 
.    Assist with basic system validation tasks, including test script execution, release note review, and user workflow checks following software updates. 
.    Collaborate with Tier 2 analysts to package escalated issues with complete context and reproducible steps for upstream troubleshooting.

Required qualifications to be successful in this role
.    Bachelor's degree in Information Technology, Business Administration, Finance, Computer Science, or equivalent experience. 
.    Active Top Secret with the ability to obtain and maintain a TS/SCI with polygraph. 
.    Foundational understanding of ERP systems, financial workflows, or enterprise applications. 
.    Basic knowledge of the Software Development Life Cycle (SDLC), testing processes, and configuration practices. 
.    Strong analytical thinking, attention to detail, and commitment to high quality ticket documentation. 
.    Excellent communication and customer service skills, with the ability to work closely with users in a support setting.
Desired qualifications/non essential skills required:
.    Active TS/SCI with polygraph
.    Familiarity with ticketing systems such as Service+ or similar ITSM platforms. 
.    Some exposure to SQL, relational databases, or enterprise software such as SAP, Oracle, or Momentum. 
.    Foundational understanding of Agile/Scrum or Change Management concepts. 
.    Experience creating process guides or user support documentation. 
.    Strong organizational and time management skills to manage multiple tickets and support activities concurrently.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $51,600.00 $136,200.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:  
.    Competitive compensation
.    Comprehensive insurance options
.    Matching contributions through the 401(k) plan and the share purchase plan
.    Paid time off for vacation, holidays, and sick time
.    Paid parental leave
.    Learning opportunities and tuition assistance
.    Wellness and Well being programs
#CGIFederalJob
#LI JF4
#ClearanceJobs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on clients.njoyn.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the ERP Business Systems Analyst I — Tier-1 Support Lead in Springfield, VA vacancy
  • $70.8k - $172.4k

    ERP Business Systems Analyst II — Functional Analyst (Tier-1/2 & Testing) Position Description Are you driven to solve complex ERP issues and improve the...  ...? Can you apply your functional analyst skills to support users, analyze problems, and contribute to testing... 
    Suggested
    Local area
    Springfield, VA
    a month ago
  • $62.9k - $153.3k

    ERP Business Systems Analyst 3 — FM Business Process Analyst Position Description Do you have a passion...  ...ERP expertise to enhance workflows, support operational consistency, and guide...  .... .    Collaborate with Tier 1 and Tier 2 analysts to ensure business... 
    Suggested
    Local area
    Springfield, VA
    a month ago
  • Clark Construction Group seeks an Applications Support Analyst to be the primary Tier 1 contact for enterprise business applications at our McLean, VA office. You will troubleshoot user issues, manage tickets via ServiceNow/JIRA/Zendesk, document steps, and escalate when... 
    Suggested
    Work at office

    Clark Group Inc

    Mc Lean, VA
    3 days ago
  • $89.6k - $204k

    Business Systems Analyst (Entry Level to SME) TS/SCI with Poly...  .... • User Support: Act as the first...  ...Develop test scripts, lead User Acceptance Testing...  ...Function as a top-tier Subject Matter...  ...applications (e.g., CRM, ERP). •...  ...an owner from day 1 as we work together... 
    Suggested
    Work at office
    Local area
    Arlington, VA
    29 days ago
  •  ...place for a smooth daily operation. • Supports the onboarding and ongoing training of associates...  ...College experience preferred • Minimum 1 years of management experience •...  ...schedule to meet the needs of the business, which will require day, evening, weekends... 
    Suggested
    Hourly pay
    Part time
    Local area
    Flexible hours
    Night shift
    Weekend work
    Afternoon shift

    Five Below

    Springfield, VA
    4 days ago
  •  ...is in place for a smooth daily operation.Supports the onboarding and ongoing training of associates...  ...experience preferredMinimum 1 years of management experienceExcellent...  ...flexible schedule to meet the needs of the business, which will require day, evening, weekends... 
    Part time
    Local area
    Flexible hours
    Night shift
    Weekend work
    Afternoon shift

    Five Below

    Springfield, VA
    3 days ago
  •  ...experienced Staff Business Systems Analyst to join our team,...  ...on optimizing and supporting our core Finance...  ...emphasis on NetSuite ERP. This role will...  ...engineers, and delivery leads embedded within...  ...categorized into tiers based on a cost of...  .... Region 1: $170,000 - $200,... 
    Contract work
    Work at office
    Local area
    Remote work
    Flexible hours

    GrabJobs

    Alexandria, VA
    18 hours ago
  •  ...Senior Business/Systems AnalystsCategory: Business Analysis...  ...Business Analyst could be the ideal...  ...expert and future team lead/project management...  ...:Automation Support: Elicit/document requirements...  ...CGI proprietary ERP system, Momentum...  ...an owner from day 1 as we work... 
    Work at office

    CGI

    Fairfax, VA
    2 days ago
  • Piedmont Global is seeking a Sr. IT Support Specialist to anchor daily IT operations at our Arlington, VA headquarters. You will own Tier 1/2 support for our global team, administer Microsoft 365 and Entra ID, manage devices with Intune, and train staff to maximize tool... 

    Piedmont Global

    Arlington, VA
    4 days ago
  •  ...and collaboration leads to success. Our dynamic...  ...skilled Senior IT Support Specialist /...  ...combines hands‑on Tier 3 technical work, operational...  ...beyond the Tier 1/Tier 2 scope....  ...firmware upgrades, and system maintenance cycles...  ...IT efficiency and business productivity. Systems... 
    Interim role
    Work at office
    Local area

    Kentro

    Mc Lean, VA
    4 days ago
  • $63.7k - $156.7k

    Momentum Technical Support Lead Position Description CGI is seeking...  ...for complex enterprise systems (ERP/financial or similar). • Demonstrated...  ...to be an owner from day 1 as we work together to bring...  ...—one of the largest IT and business consulting services firms in... 
    Work at office
    Local area
    Fairfax, VA
    22 days ago
  •  ...can help! We are seeking an IT Field Support Lead to support the Internal Revenue Service...  ...when required, including answering calls, tiered support, opening/escalating tickets, and...  ...-scale hardware refreshes, operating-system deployments, user-migration activities,... 
    Full time
    Contract work
    Part time
    Work at office

    Terrestris Global Solutions

    Washington DC
    25 days ago
  •  ...solutions provider in McLean, Virginia is seeking a Senior IT Support Specialist / Support Lead to provide advanced technical expertise and leadership for the IT support team. The role involves hands-on Tier 3 support, operational leadership, and strategic initiatives.... 

    Kentro

    Mc Lean, VA
    4 days ago
  • $80k - $95k

     ...At TCG, we aim to prove that businesses can be good to their employees...  ...seeking a Help Desk / IT Support Lead to join our team on a high-profile...  ...for complex or unresolved Tier 1/2 hardware, software, and network...  ...a support desk ticketing system such as Jira Service Management... 
    For contractors
    Work at office
    Shift work
    Weekend work
    Day shift

    TCG, Inc.

    Washington DC
    4 days ago
  •  ...customer-focused Application Support Analyst to serve as the primary technical...  ...diverse suite of enterprise business applications. This essential...  ..., courteous, and accurate Tier 1 application support; troubleshooting...  ...the business via ticketing system, email, and phone, focusing... 
    Work at office

    Clark

    McLean, VA
    1 day ago
  • $55 - $61 per hour

     ...Business AnalystThis position is housed under...  ...Client in direct support of OIS Applications...  ...Level to Business Analyst whose primary responsibilities...  ..., workflow and system analysis. Work...  ...service needs of leading corporations...  ...media entertainment, ERP Solutions, data... 
    Permanent employment
    Work experience placement
    Work at office

    AHU Technologies, Inc.

    Washington DC
    18 hours ago
  •  ...Business System AnalystLogical Paradigm LLC is an E-Verified company based...  ...specialize in Business System Analyst with over 300+ employees...  ...documenting requirements and supporting the communication and delivery...  ...science, IT and Engineering.0-1 years of professional experience... 
    H1b
    Relocation
    Visa sponsorship

    Logical Paradigm

    Fairfax, VA
    18 hours ago
  •  ...focused professional to support an IBM Maximo 9.X...  ...Maintenance Management System (CMMS) implementation and...  ...organizations improve business processes through technology...  ...effectively, and lead discussions with users...  ...STAC/STOC and the CMMS Tier III team regarding general... 
    Interim role

    Soft Tech Consulting

    Alexandria, VA
    2 days ago
  •  ...security clearance to support KET and our...  ...complex portfolio of systems, teams, and modernization...  ...IT policies. Lead architectural reviews...  ...Collaborate with business stakeholders, Information...  ...across UX, middle-tier, and database...  ...secure SDLC process. ~1–2+ years of hands-... 
    Local area
    Flexible hours

    Koniag

    Washington DC
    4 days ago
  • $150k - $250k

     ...Systems AnalystAt B&A, we foster and embrace...  ...to the clients we support. We promote a collaborative...  ...seeking a Systems Analyst to support a...  ...Period of Performance: 1 Base Year + 4...  ...Systems, Engineering, Business, or related scientific...  ...as well as two tiers of dental coverage,... 
    Full time
    Contract work
    Work at office
    Local area

    Bart & Associates

    Alexandria, VA
    18 hours ago
  • $160k - $220k

     ...Senior Business Application ArchitectCHAOS Industries...  ...raised a total of $1 billion in funding from leading investors, including...  ...business process, systems design, and mission...  ...environments, and drive the ERP/CRM/ITSM platform...  ...programs.Lead or support application... 
    Contract work
    For contractors
    Work experience placement
    Casual work
    Relocation package

    CHAOS Industries

    Washington DC
    18 hours ago
  •  ...Business Systems Analyst ddress: Washington, DC 20024 12 Months Contract...  ...) is responsible for leading the analysis, design, implementation...  .... User Training and Support : Develop training...  ...systems, including ERP, CRM, and other business platforms... 
    Full time
    Contract work
    For contractors

    InterSources

    Washington DC
    1 day ago
  • $61.1k - $122.2k

     ...Job Title: Business Systems Analyst Job Category: Information Technology Time Type: Full time...  ...will get to use your systems knowledge to support the operations of a complex, multi-faceted...  ...Bachelor's degree in related field and 1 to 2 years of experience implementing... 
    Full time
    Contract work
    Work experience placement
    Flexible hours

    CACI International

    Washington DC
    1 day ago
  • $23.5 - $29 per hour

     ...pharmaceutical companies and health systems make confident decisions and...  ...a Specimen Processing Team Lead to join our team in Renton,...  ...: Monday - Friday 5:00 pm to 1:30 am overtime and rotating weeks...  ...based on the needs of our business and the qualifications and merit... 
    Hourly pay
    Full time
    Temporary work
    Casual work
    Internship
    Monday to Friday
    Flexible hours
    Shift work

    Covance Inc.

    Washington DC
    12 days ago
  •  ...Reporting to the ERP Data Lead, the Technical Business Analyst - ERP Data Migration will play a meaningful role in...  ...program. This position focuses on supporting cross-functional teams throughout...  ...process, ensuring that data from legacy systems is accurately transitioned to our... 
    Work at office

    J M Group Inc

    Washington DC
    3 days ago
  •  ...Mainframe Applications/Systems AnalystDriven by...  ...company that partners with leading commercial healthcare/...  ...Applications/Systems Analyst. This role is responsible...  ..., and security while supporting business-critical applications...  ...The ability to pass a Tier 4/HIGH Background Investigation... 
    Local area
    Remote work
    Monday to Friday

    rockITdata

    Arlington, VA
    3 days ago
  • $115k

     ...Koniag IT Systems, LLC a Koniag Government Services...  ...a Network Operations Analyst to support KITS and our government...  ...Acknowledge Priority 1 critical incidents within...  ...to the appropriate Tier 2, Tier 3, or Tier 4 engineering...  ...solution-oriented business partnerships and a... 
    Local area
    Immediate start
    All shifts
    Flexible hours
    Shift work
    Night shift
    Rotating shift

    Koniag Government Services

    Washington DC
    1 day ago
  • $115k - $135k

     ...a Network Operations Analyst to support our prime contractor and...  ...multiple monitoring systems to identify root causes...  ...:Acknowledge Priority 1 critical incidents within...  ...to the appropriate Tier 2, Tier 3, or Tier 4...  ...employees, customers, and business partners to work... 
    For contractors
    Local area
    Immediate start
    All shifts
    Flexible hours
    Shift work
    Night shift
    Rotating shift

    VIATEQ Corporation

    Washington DC
    18 hours ago
  • $115k - $125k

     ...technology to make the business stronger, smarter, and...  ...for an experienced Systems Analyst to own the technology...  ...administering and improving ERP and business systems...  ...and dashboards that support business decisions...  ...Technology Support Provide Tier 2 business systems... 
    Full time
    Part time
    Work at office

    Buddha Jewelry

    Washington DC
    14 days ago
  •  ...CliftonLarsonAllen) is seeking a Senior Intacct Implementation Consultant to join our Digital team in Arlington, Virginia. This role involves supporting clients by implementing Intacct and providing essential training to end users. The ideal candidate possesses a BS/BA in... 
    Flexible hours

    CLA (CliftonLarsonAllen)

    Arlington, VA
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to ERP Business Systems Analyst I — Tier-1 Support Lead. Be the first to apply!