Client Experience Specialist

About the job Client Experience Specialist


Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
About the Role
Our remote travel support team is continuing to grow, and we are seeking dependable, detail-oriented individuals to join us as Client Experience Specialist. In this role, you will assist travelers throughout the planning process by helping coordinate arrangements, organizing essential trip information, and ensuring every stage of the journey is handled with accuracy and care.

This opportunity is well suited for individuals who enjoy helping others, managing details, and working independently in a flexible remote environment. No prior experience in the travel industry is required-complete training, onboarding, and ongoing mentorship are provided.
Responsibilities

• Assist clients with travel planning requests, preferences, and scheduling needs
• Support the coordination of travel components including hotels, flights, cruises, transportation, tours, and activities
• Research and compare travel options using approved supplier and booking systems
• Provide clear updates on reservation status, itinerary progress, and confirmations
• Communicate with clients through phone, email, and online messaging platforms
• Manage itinerary changes, booking adjustments, and follow-up support requests
• Maintain accurate and organized client records within internal systems
• Track supplier updates, promotions, and destination information relevant to client plans
• Participate in virtual onboarding sessions, training programs, and ongoing development

Qualifications

• Strong communication skills (written and verbal)
• Excellent attention to detail and organizational abilities
• Ability to manage multiple tasks independently in a remote setting
• Comfortable using email, online platforms, and basic computer systems
• Reliable internet connection and professional communication habits
• Self-motivated with a positive, adaptable attitude
• Interest in travel, hospitality, customer service, or coordination roles
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Australia, Mexico, Spain or another approved regions

Perks

• Fully remote position
• Flexible scheduling options
• Structured onboarding and training support
• Ongoing mentorship and professional development opportunities
• Access to travel tools, supplier networks, and booking systems
• Eligibility for travel-related incentives, discounts, and recognition programs
• Growth opportunities within an expanding remote team