Manager, Patient Services Analytics

Manager, Patient Services Analytics This role supports and optimizes patient support programs across hub services, specialty pharmacy, copay, and claims analytics. The position partners closely with patient services, market access, and commercial teams to improve patient access, therapy initiation, and adherence through actionable insights and operational excellence. Responsibilities Design and execute advanced analytics solutions to address specific patient‑centric business needs, applying techniques such as descriptive/inferential statistics, machine learning, NLP, and neural networks. Manage analytics and reporting for patient support programs, including hub services, prior authorizations, appeals, and copay assistance. Partner with hub vendors and specialty pharmacies to monitor program performance and improve patient access. Analyze patient‑level hub, specialty pharmacy, and claims data to identify trends, barriers, and opportunities. Develop dashboards and KPI reporting for commercial and market access leadership. Collaborate with cross‑functional client teams (Business Insights, RWE, Patient Services, etc.) to shape go‑to‑market strategies, leveraging analytics, market insights, and customer segmentation. Monitor payer restrictions, prior authorization denials, and access challenges impacting the patient journey. Ensure data quality, consistency, and governance across multiple data sources. Translate complex data into clear business insights and recommendations. Drive strategic problem‑solving engagements, synthesizing complex market dynamics, stakeholder feedback, and healthcare trends to deliver actionable insights. Required Qualifications At least 7+ years of experience in life sciences management consulting, with claims data analytics experience and data science expertise. Proven experience supporting or leading projects that improve customer engagement, field effectiveness, or commercial processes. Expertise in pharma/biotech commercial functions (sales, marketing, access) and the product‑lifecycle landscape. Strong understanding of hub operations, specialty pharmacy, copay programs, and payer access dynamics. Experience working with patient‑level claims, hub, and specialty pharmacy data. Proficiency with SQL, Excel, Tableau, Power BI, or similar analytics tools. Strong analytical, communication, and stakeholder management skills. Strong strategic thinking, quantitative acumen, and storytelling skills; advanced Data Science proficiency with expertise in Python. Comfort collaborating with cross‑functional teams and presenting to senior stakeholders. Bachelor’s degree required; advanced degree (MBA, MPH, MS) a plus. Preferred Qualifications Experience in specialty therapeutics, oncology, or rare disease. Knowledge of medical and pharmacy claims structures, including ICD‑10, CPT, and NDC codes. Familiarity with patient services platforms such as Salesforce, AssistRx, or ConnectiveRx. Experience managing external vendors and partners. Compensation and Benefits The wage range for this role is $150,000 to $240,000. Benefits include comprehensive medical, dental, and vision insurance, life & AD&D coverage, disability insurance, a Lifestyle Wellness Account, generous PTO, company holidays, paid parental & bonding leave, a flexible hybrid work policy, a 401(k) with employer match, tax‑free commuter, health, and childcare accounts, performance bonuses, a monthly phone stipend, and an employee discount program. Additional benefits include mentorship, training, tuition reimbursement, and a charitable donation match. Equal Opportunity Employer Beghou is committed to fostering an inclusive company culture that respects and promotes diverse backgrounds and points of view. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Must be legally authorized to work in the United States. #J-18808-Ljbffr