Data Analyst

Data AnalystVisa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: Yes Data Analyst Hartford, CT 1 yearAbout the RoleThe Data Analyst will work closely with our cross-functional project team focused in building and improving the State of Connecticut's digital government services. The Data Analyst will support the team by collecting, interpreting, and analyzing research data to help the State understand user needs, the effectiveness of State programs, and client opportunities to create better user-centered solutions. You will need to have a deep understanding of data research and how it can support optimized user experiences. You have a strong discipline in both quantitative and qualitative research methods, and you feel comfortable working in an Agile environment.Experience Required for This RoleData Research & Analysis – at least 3 years of measurable experience in the following:Analyzing data and information to fulfill specific business goalsUsing data to help teams improve functionality and operationsCommunicating data analysis to various levels of stakeholders and vendorsData cleansing and optimizationDeveloping and conducting user surveysExpertise in the principles and details of a specific industry sectorPerforming competitor research to help improve products or servicesResearching market and industry trends and implementing knowledgeCreating analysis reports that are both robust yet easy to understand for non-technical usersOrganizing and storing data for easy accessibility in future work projectsDocumenting data collection and analysis proceduresOrganizing focus groups and feedback loops to establish data collectionUsing data to pinpoint problems and find solutionsDiscovering and establishing proper KPIs to help track successPreparing and executing ROI analysisEstablishing testing of products/services based off data analysisIdentifying and understanding issues through forecasting, gap analysis, quantitative reporting, research, and statistical analysisProviding insights and recommending changes based on data findingsKnowledge, Skills, and AbilityData ScienceExperience with programming languages like SQL, Python, R, and ScalaExperience using business intelligence tools like Tableau or Power BILeveraging statistical analysis and algebraApplying research or data management environmentLeveraging economics, business/systems analysis, and quality assuranceManipulating large, complex data setsUsing analytics software and platforms (GA, GTM, SPSS, Excel, Microsoft Office Suite)Documenting processesUsing machine learning and AIPerformance in Complex SituationsCommunication and collaboration with state-wide partnersClearing challenges for team membersComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentAbility to juggle multiple project workstreamsService Design Team BuildingSupporting teammates' skills and behaviors development and deliveryA balance between strong domain expertise and flexibilityPrioritization, organization, and triage in an independent environmentEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentAbility to maintain strict confidentialityJudgement in dealing effectively and diplomatically with all levels of government staffPreferred Skills & QualificationsOther Desirable SkillsBachelor's degree in computer science, business, IT, management, administration, economics, or information science2 years of user research and analytics1 year of marketing experience, supported through metrics1 year of experience with customer relationship management platforms such as Salesforce1 year of experience with web content management platforms such as SitecoreAdministrative ConsiderationsThe Data Analyst will work as part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement. The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices will be required. State Agencies are in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided. Use of State Resources: The contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program. Security/Privacy Considerations:Information accessible by the contractor may be sensitive, confidential or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.