Repair Station Administrator
Recaro Aircraft Seating
Job Title
Position Summary: Provide excellent customer service and support the daily activities associated with the Repair Station administration.
Essential Duties and Responsibilities include the following, other duties may be assigned:
- Respond to customer emails and phone calls in a timely manner and provide the requested information with accuracy and diligence.
- Communicate internally with various departments and coordinate the necessary actions to achieve the daily production targets.
- Provide on time feedback to customers and internal Management Team by emails, phone calls or in person.
- Maintain the Receiving Data Log on a daily basis, Populate Invoicing Log and update the respective information into the system.
- Create SAP orders, follow up with vendors and internal departments for order status, release orders as they appear available.
- Provide Quotes and Invoicing documentation to customers and inform the Accounting Department of any outstanding payments for the proper handling.
- Prioritize and schedule repairs by RO#.
- Create claim forms for the repairs to be sent offsite. Follow up consequently.
- Be able to set up shipments to customers and contractors.
- Archive documentation and maintain a database of it (hard and soft copy).
Requirements
Education/Experience:
- High school diploma or GED equivalent required
Experience:
- Two or more years of customer service or clerical experience
- Demonstrated leadership and interpersonal skills due to constant communication with customers and internal personnel at all levels.
- Be able to interpret technical data and instructions
- Must be able to communicate effectively with different Departments and coordinate the necessary tasks with the respective personnel.
- Must be detailed oriented and organized on a daily basis.
- Must provide feedback and work closely with the supervisors and management team and assist in team meetings
Vacancy posted 2 days ago
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