Bilingual Office Operations Manager (English-Spanish)

Bilingual Office Operations Manager (English-Spanish) Base pay range: $70,000.00/yr - $80,000.00/yr Mangone Law Firm, LLC is a New Jersey-based immigration law firm that has been dedicated since 2012 to helping new Americans obtain legal status in the U.S. We proudly represent immigrants nationwide and are fully committed to excellence in customer service — deeply understanding our clients' challenges and genuinely caring about their outcomes. We're fueled by a strong corporate culture and clear core values. We're prepared for a bright future and we're looking for talented people who want to grow professionally and never settle for stagnation. We're an Inc. 5000 Honoree! Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America's fastest-growing private companies! This honor celebrates our team's resilience, innovation, and dedication to delivering outstanding results for our clients — even in the most challenging times. We are located at 440 Speedwell Ave, Morris Plains, NJ. Requirements Bilingual (Spanish-English) — fluent verbal and written communication. Availability to work Saturdays, when necessary. Bachelor's degree in Business Administration, Management, or a related field (preferred). Proven experience in office management or a similar role. Excellent organizational, leadership, and communication skills. Strong attention to detail and problem-solving abilities. Experience managing teams and handling client-facing responsibilities. Proficiency with Google Workspace, Microsoft Office, Slack, Monday.com, and case management systems (e.g., CampLegal). Commitment to providing exceptional service to clients and supporting immigrant communities. Preferred Knowledge of immigration processes, acronyms, and application requirements. Ability to multitask and adapt quickly to changing priorities. Positive, proactive attitude and a "can-do" approach to challenges. Key Responsibilities Office Management & Operations Oversee daily office logistics, including package assembly, opening/closing procedures, and maintenance. Maintain an organized, clean, and welcoming workspace for both clients and staff. Manage office inventory, supplies, and vendor relationships (e.g., IT, cleaning, landscaping). Conduct ongoing process audits and implement improvements to enhance efficiency and productivity. Support upper management with administrative tasks related to office operations. Client Experience & Communication Serve as the first point of contact for clients, offering a professional and welcoming experience. Provide accurate updates and connect clients with the appropriate departments. Deliver outstanding customer service — both in person and over the phone — ensuring each client feels supported and valued. Team Coordination & Leadership Supervise in-office staff and coordinate schedules. Support paralegals and attorneys in daily operations, ensuring efficient packet processing. Train new hires and promote adherence to firm protocols and core values. Monitor staff performance and KPIs, addressing any concerns with empathy and professionalism. Encourage teamwork and foster a positive, respectful workplace culture. Benefits Competitive Salary: Earn between $70,000 and $80,000 annually. Hybrid Work Model: Flexibility to work remotely and in person. Purpose-Driven Culture: Be part of a team that genuinely supports one another and is committed to making a difference. Ongoing Development: Access to continuous training and professional growth opportunities. Comprehensive Benefits: Health, dental, and life insurance plans. Financial Security: 401(k) with employer matching, profit sharing, and a pension plan. Paid Leave: Enjoy paid time off, holidays, and sick leave. Education Support: Tuition reimbursement and bar membership renewal coverage. Meaningful Work: Your efforts will directly help families stay together and find safety. If you're ready to use your legal skills to create real impact, we'd love to meet you. Ready to Use Your Law Degree to Actually Change Lives? This is your chance to make the law work for the people who need it most — and to build a career with purpose, challenge, and meaning. Apply now and help us build a future where every client has a fighting chance. #J-18808-Ljbffr