Seasonal Premier Club Servicing Representative

Seasonal Club Servicing Representative

It takes the most talented people to put on the world's greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 224 million television viewers worldwide, close to 40 million online visits and more than 3 billion social media engagements in 2025, why not come and enjoy the thrill and excitement of working with our team?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

We are seeking a Seasonal Club Servicing Representative who will play a crucial part in creating our 2026 US OPEN team!

Club Servicing Representatives are responsible for establishing a good rapport with VIP clients/guests within the Hospitality and Premium Services Department. The Representatives team must be resourceful, quick and ready to handle any and all ad hoc requests associated with live entertainment events. As a representative of the hospitality department an ideal candidate is highly organized, detailed orientated, and calm under high stress/pressure situations while providing best in class service to all premium club clients. Representatives will work closely with other departments including, but not limited to: Merchandise, Ticketing, Facilities, Partnership Marketing and Building Services

The Role

• Assist with on-site execution of Premier Clubs at the US Open:
  • Work with Premier Club Team service any ad hoc requests of guests across the premier clubs
  • Pick up and distribute client gifting to respective spaces throughout the NTC grounds
  • Manage pick up and drop offs at NTC loading dock
  • Assist with Private Events happening with the Club Spaces each day of the tournament
  • Liaison between Premier Club Team and other departments on the grounds as instructed

Who You Are

• Previous similar experience in entertainment/sports/events is preferred
• Customer service experience preferred
• Professional demeanor, strong work ethic, positive attitude and ability to work as part of a team as well as independently
• Excellent organizational and time management skills, including strong attention to detail
• Exceptional written and verbal communication skills
• Ability to take and follow direction, remain calm and focused in a fast paced and sometimes stressful environment and problem solve
• Capable of lifting and carrying boxes up to 30 pounds
• Ability to handle sensitive matters with discretion

What We Offer

Compensation: This is a non-exempt position with an hourly rate of $20 and is eligible for overtime.

Daily Meal Allowance: A $35 daily meal allowance will be loaded onto your credentials each workday during the US Open, allowing you to enjoy meals on-site during your shift.

Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.

We strongly encourage you to apply if you're interested; all unique backgrounds and experiences welcome!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.