Service Support Analyst- Junior
My3Tech Inc
NC - Meck County - Service Support Analyst- Junior
Location: 3205 Freedom Dr, Charlotte, NC
Client: State of NC
Duration: Long Term
This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Perform First Contact Resolution (FCR)
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Required 2 Years
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Required 2 Years
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Required 2 Years
Previous experience providing IT support by phone/email
Vacancy posted 4 days ago
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