Roadside Assistance Technician / Tow Driver

Job Overview Job Type: Full time (Hourly). Exempt/Non Exempt: Hourly. Position: Roadside Assistance Technician. Job Description As a Roadside Assistance Technician, you will be part of our Emergency Roadside Assistance team serving members across the region. You will operate service vehicles and equipment, use GPS to locate members, provide on‑site repairs, and ensure customer satisfaction. In this role, you will have the opportunity to: Operate a full‑size or mini service truck or tow truck and related equipment to assist AAA members, employees and other motorists. Utilize GPS and maps to locate member breakdown locations. Service vehicles by providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service and changing/inflating flat tires. Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive. Ensure 100% member satisfaction by providing excellent customer service. Offer value to members through On‑the‑Go Tow or battery tests/sales. Provide support at special events such as parades, travel shows, Car Care or Public Relations events. Benefits & Compensation Hourly rate: $23.00 for Michigan employees. Overtime earning potential at time and a half. Shift premiums: 5% for hours worked between 5 pm and 11 pm and 10% for hours worked between 11 pm and 5 am. $1,000 sign‑on bonus (paid at 90 and 180 days). $250 quarterly Perfect Attendance bonus. Fully paid training. Medical, dental and vision benefits. 401(k) with employer match. Paid parental leave and adoption assistance. Paid Time Off (PTO), company paid holidays, floating holiday. Paid volunteer day annually. Tuition assistance program. Professional certification reimbursement. AAA Membership. Discounts, perks, rewards and more. Required Qualifications High school diploma or equivalent and a valid driver's license. 21 years of age or older. Valid state driver’s license with minimal driving infractions or incidents. If employed in Illinois, possession of a valid Illinois C‑NonCDL driver's license is required. Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties. Strong customer service skills, including effective communication with customers/members and the ability to meet and exceed expectations. Ability to lift materials weighing up to 75 pounds. Successful completion of drug screening, MVR, criminal background check and DOT health screenings. Preferred Qualifications Experience servicing vehicles, including providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service, and changing/inflating flat tires. Prior tow truck driver or roadside service experience. Ability to safely operate a wheel lift, flatbed, dolly towing equipment and full‑size or mini service vehicle and applicable equipment and/or commercial driving experience. Work Environment Provides roadside service to AAA members. Works primarily out of office with frequent exposure to road hazards and temperature extremes (up to 95% of work time). Spends less than 5% of time in a temperature controlled office environment. Equal Opportunity Employer Statement The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. All applicants will be required to consent to a background and drug screen based on the position requirements. #J-18808-Ljbffr