Uniform Operations - FIFA World Cup 26 | All Host Cities

Uniform Operations – FIFA World Cup 26™ (All Host Cities) Department: Tournament Time Role Employment Type: Fixed Term Contract Location: All Locations Description At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. FIFA World Cup 26 Skills Framework ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. Main Activities and Responsibilities Reporting into the Uniforms leadership structure, the Uniform Operations function plays a critical role in delivering the full workforce and volunteer uniform program for the FIFA World Cup 2026™. This team oversees the end-to-end operational delivery of the Uniform Distribution Centers (UDCs) across all host cities, ensuring that every workforce member and volunteer receives a seamless, efficient, and high-quality experience. The main responsibilities include: Uniform Operations Delivery & UDC Management Support or lead the daily operations of the Uniform Distribution Center (UDC), ensuring smooth flow across check-in, waiting zones, fitting rooms, uniform collection stations, and check-out. Manage uniform product flow, including inventory accuracy, replenishment, and distribution efficiency. Oversee setup, readiness, and back-of-house organization to ensure the UDC remains fully operational throughout each shift. Execute opening and closing processes, operational transitions, and venue preparation for peak distribution periods. Maintain consistent service delivery standards and ensure all processes meet FIFA quality expectations. Logistics, Inventory & Product Management Coordinate logistics for uniform delivery, restocking, product organization, and inventory movements. Monitor stock availability and troubleshoot issues related to shortages, miscounts, or distribution delays. Implement product management strategies to optimize flow, reduce bottlenecks, and maintain accurate inventory records. Support system troubleshooting and serve as a point of escalation for operational and technical challenges. Workforce, Volunteer & Customer Experience Support Train, guide, and support uniform volunteers to deliver high-touch customer service. Manage volunteer deployment, reassign support based on client flow, and resolve on-the-ground issues. Provide direct assistance to workforce members, volunteers, and stakeholders collecting uniforms, ensuring a smooth and positive experience. Serve as an ambassador for the Uniforms program, ensuring all interactions reflect FIFA’s service standards. Operational Leadership & Team Coordination (Manager-Level Scope) Lead staffing, scheduling, coaching, and daily engagement for all UDC volunteers and operational personnel. Oversee service delivery for multiple guest groups, ensuring consistency and fairness across workforce and volunteer clients. Identify operational risks, elevate issues appropriately, and implement continuous improvements across processes. Collaborate with the wider Uniforms Team and cross-functional partners to ensure alignment and readiness. Reporting, Quality Assurance & Compliance Maintain accurate daily reporting, including incident logs, system notes, and operational summaries. Attend and contribute to daily debriefings and cross-functional syncs. Use tools such as WeTrack and Microsoft Teams to document and escalate challenges. Ensure all processes comply with FIFA standards and venue procedures. Your Profile Education & Qualifications Bachelor’s degree in Business Administration, Operations, Supply Chain, Event Management, or a related field preferred. Equivalent professional experience in logistics, distribution, event operations, inventory management, or customer service environments will also be considered. Work Experience Experience supporting or managing high-volume distribution centers, retail operations, logistics, or event operations. Experience coordinating or supervising volunteers, staff, or customer-facing operations in fast-paced environments. For manager-level role: experience leading large teams, managing operational programs, and driving process improvements. Language Fluent in English. Spanish and/or French proficiency is a plus Equal Opportunities FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Fédération Internationale de Football Association