Customer Service Specialist II

Customer Service Specialist II

We offer competitive salary, great benefits, and work that matters to our community.

The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven agency; our headquarters is nestled in vibrant Lower Queen Anne, with numerous field offices operating across the city of Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 800+ employees. Our focus is expanding housing opportunities and building strong communities.

SHA's talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.

At SHA, we value your unique perspective and background. We encourage you to apply, even if you don't meet every qualification. Learn more in our diversity and application equity statements.

The Position: We are seeking to fill a Customer Service Specialist II position. We are looking for someone to perform a wide range of customer service and office support functions. Please note that this is a candidate-pool posting and not for a specific vacancy. Please also note that the vacancy may be a term-limited position with an estimated end date.

How to Apply:

1. Complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting.
2. The work experience and education sections should be updated with your latest information. SHA does not accept external attachments for resumes and cover letters.
3. Answer the Agency-Wide questions. Please note that if this is not your first SHA application, you should still review and update the agency-wide questions.

Answer the supplemental questions, if applicable.

The ideal candidate has:

• Three years' work experience in general office work, or related experience, including at least one year experience using Word, and Excel.
• Use of Document Imaging is preferred but not required.
• Two years of mail processing, or equivalent clerical experience is preferred.
• High school diploma or equivalent.
• Valid Washington state driver's license with an insurable driving record.

What will you do?

• Provide front-line information and assistance to customers, on the telephones, and in person.
• Assist in general office functions of filing, mail/fax distribution, office supplies and related duties.

The Location: 101 Elliot Ave. W Seattle, WA 98119

Why Should You Apply?

• Competitive salary
• Great benefits
• Reasonable hours
• Opportunities for on-the-job training