Senior IT Desk Support & Escalation Lead
$65k - $90kGursey | Schneider LLP
A leading accounting firm in California is seeking a Senior Desktop Support Analyst. This role involves providing IT support for end-users and troubleshooting hardware/software issues. The ideal candidate will have over 4 years of IT experience, a Bachelor's degree, and relevant certifications such as Microsoft or CompTIA. The position offers a competitive salary ranging from $65,000 to $90,000 and comprehensive benefits including medical, dental, vision insurance, and generous PTO. #J-18808-Ljbffr Gursey | Schneider LLP
$27.37 - $30.33 per hour
...Senior Help Desk Technician This is an on-site position based in Culver... ...customer service while supporting staff, help desk technicians... ...level technical assistance, and escalate complex issues to the administrator... ...2 years in a senior or lead position. In-depth...SeniorHourly payWork at officeRemote work$115k - $145k
...Management, L.P. is seeking a skilled technical resource to join their IT support team in Los Angeles. The ideal candidate will have 5-7 years... ...across hardware and software. Responsibilities include leading support initiatives, documenting solutions, and providing high...Senior- Comfrt in Los Angeles is looking for a Senior IT Support Specialist to enhance IT operations. This role involves managing Microsoft Intune and MacOS MDM platforms, overseeing application deployment, and supporting a remote workforce. The ideal candidate has over 5 years...SeniorRemote work
$65k - $90k
...Senior Service Desk Analyst The Senior Analyst will partner... ..., providing technical support to all firm personnel... ...Respond and resolve IT requests in a timely manner... ...resolution, serve as an L2 escalation point for Service Desk... ...G|S offers market-leading benefits, including...SeniorWork experience placementWork at office- ...Job Title: Service Desk Manager Location: Studio City... ...proactive Service Desk Manager to lead our Studio City, California... ...teams, ensuring seamless IT support delivery, rigorous adherence... ...~ Act as the primary escalation point for P1/P2 critical incidents...SuggestedPermanent employmentFull timeWork experience placementWork at officeLocal areaMonday to FridayShift workAfternoon shiftEarly shift
$112.6k - $160.9k
...Service Desk Manager The Service Desk Manager is... ...Point of Contact (SPOC) for IT service requests, ensures SLA compliance, supports SOX controls, and drives... ...SLAs. 3. Manages and leads Service Desk staff,... ...support. 4. Owns incident, escalation, and major incident...Remote work$82k - $85k
...The Tech Support III / Support Lead provides senior-level technical support for DoD customers in Los Angeles, CA. Responsibilities include advanced troubleshooting... ...and incident resolution, serving as a Tier III escalation point to ensure compliance with client needs. The...Senior- ...IT Service Desk Manager Venturi Astrolab, Inc. (Astrolab... ...hands-on IT Manager to support and execute our technology... ...experience and prior lead and/or supervisory... ...partner closely with senior IT leadership to ensure... ...personnel Act as an escalation point for complex technical...Home officeFlexible hours
- Requirements 5+ years of IT support or service desk experience, with at least 2 years in a leadership... ...experienced Service Desk Manager to lead our IT support function and deliver a... ...comfortable leading a team, solving escalations, and calmly explaining for the fifteenth...Shift work
- We are looking for an IT Service Desk Manager to oversee the day‑to‑day... ...receive timely, high‑quality support and that service levels are... ...support processes. Core purpose Lead the IT service desk function... .... Act as the main escalation and communication point between...Shift work
- ...Role: IT Support Lead - II Location: Santa Monica, CA Visa: USC/GC only Duration: 12+ months Description: IT Engineering... ...issues • Familiarity with remote desktop applications and help desk software • Excellent problem-solving and communication...For contractorsWork experience placementRemote work
$115.8k - $165.2k
...Executive Support Lead The Executive Support Lead is a critical role responsible for overseeing... ...central point of contact for executive escalations, and coordinating solutions as required.... ...to resolution. Provide all levels of IT support to the CEO as needed, including...Full timeTemporary workLocal areaRemote work$32.02 - $42.69 per hour
...re Looking For A(n): Sr. IT Help Desk Technician What You’ll Be... ...Desk Technician serves as a senior technical resource and escalation point for the IT Help... ...team, providing advanced support to resolve complex hardware... ...new team members. Lead and contribute to IT projects...SeniorHourly payPermanent employmentWork experience placementWork at officeRemote workWorldwideWork visa- ...Senior Help Desk Technician II Employment Type: Full Time CGS seeks a Senior Help Desk Technician... ...of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of... ...and update required information for all IT-related tickets utilizing ITIL Creation...SeniorFull timeFor contractorsWork at officeRemote workFlexible hours
- Axonius is seeking a Technical Support Engineer in Los Angeles, California. The role involves serving as the primary contact for technical support, with responsibilities including troubleshooting incidents and maintaining knowledge bases. Candidates should have a minimum...Senior
$90.64k - $103k
A leading civil engineering firm is seeking an IT Technical Support II to join their team in Los Angeles. In this hybrid role, you will be responsible for troubleshooting IT issues, supporting staff onboarding, and ensuring smooth operations for the Facilities Sector. Candidates...Senior$112.6k - $160.9k
A leading financial institution in Los Angeles is seeking a Service Desk Manager to oversee IT service operations. The role involves managing staff, ensuring compliance with regulatory standards, and providing exceptional customer service. Candidates should have a minimum...- ...Engineering Systems Administrator / Support Lead Blackstone Talent Group, an award-winning... ...Seeking a contract Engineering Systems IT expert to serve as the primary administrator... ...vendors and internal stakeholders on escalations, upgrades, patches, licensing, and support...Contract work
- Online River is looking for a part-time Help Desk Manager to lead our IT support team. This role involves overseeing technical issue resolutions, managing support requests, and improving customer service. Applicants should have proven leadership experience and a strong...Part time
$79.1k - $100.5k
...firm, is actively recruiting for a Technology Support Coordinator. This position coordinates the provision of IT support services to attorneys and staff, including... ...to report technology/system issues, respond to escalations, track resolutions, and also to identify trends...Contract workInternshipWork at officeLocal areaRemote work$65k - $80k
Omnicom-Group in Los Angeles is hiring an AV Systems Support Lead to manage video conferencing systems and provide exceptional service in a dynamic environment. You will ensure equipment readiness for meetings, assist in scheduling and conducting technical tests, and maintain...Senior- Tecolote Research, Inc. in El Segundo is seeking experienced program and acquisition management professionals to oversee various aspects for Department of Defense acquisitions. Responsibilities include developing responses from program stakeholders and interacting with ...Senior
- ...Position Summary The Senior Systems Administrator supports the Capital... ...support: respond to help-desk requests, troubleshoot issues, escalate to vendor (eBuilder) as... ...maintain training materials; lead training sessions for... ...principles. IT aptitude or prior experience...SeniorContract work
- ...repair 11. Cleaning fibers 12. Taking light levels 13. Installing loop backs 14. Providing planned maintenance or circuit migration support 15. Installing Small Form Factor Pluggable (each an "SFP") or Gigabit Interface Converters (each a "GBIC") 16. Troubleshooting...Remote work
- A multi-platform production company in Los Angeles is seeking an IT Coordinator to manage support requests and configure end-user devices. Responsibilities include day-to-day maintenance, assisting with Media Ingest, and maintaining inventory. The ideal candidate will...
- ...for repair Cleaning fibers Taking light levels Installing loopbacks Providing planned maintenance or circuit migration support Installing Small Form Factor Pluggables (each an "SFP") or Gigabit Interface Converters (each a "GBIC") Troubleshooting hardware...Remote work
- Via Logic LLC is seeking a Senior IT Support Specialist (Regional) to provide Tier 2 and Tier 3 end-user support at its Los Angeles office. The role involves troubleshooting hardware and software issues, managing service requests, and collaborating with engineering teams...Work at office
$130k - $160k
...Technology Support Manager Office Location: Open... ...Support Manager leads the Firm's Help Desk, overseeing both User... ...Support Technicians and Senior Support Technicians to... ...positive experience with IT and that the Firm's... ...are provided and escalations are handled properly....Full timeWork experience placementWork at office- The Trade Desk, Inc. in Los Angeles seeks a Senior Commercial Finance Analyst to manage the deal lifecycle and provide strategic guidance supporting sales teams. Ideal candidates will have a Bachelor's in finance or a related field and over 5 years of relevant experience...Senior
- twentysix is looking for an experienced IT Engineer to oversee core IT systems and lead technical projects in El Segundo, California. The ideal... ...environments, and MDM platforms. The role involves on-site support, managing escalations, and leveraging AI tools for operational...Senior
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