Operations Manager

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

Thrive Health Systems is looking for an Operations Manager.  

Thrive Health Systems is a natural health care company. Through the years, Thrive has employed largely chiropractic doctors (though there have been medical doctors, physicians assistants, nurse practitioners and naturopathic doctors on staff as well) to deliver natural solutions to the 80% of chronic and preventable conditions that plague Amercians - like structural pain conditions, diabetes, auto-immune conditions, metabolic syndrome and more.

The Operations Manager ensures facilities, staff, and patients are being serviced excellently. There are a lot of systems that make the show come to life everyday, along with the people that make it happen. The Operations Manager job is to manage those business systems and people to ensure patient satisfaction and staff compliance. 

Responsibilities

• Schedule Management: Appointments are properly organized and booked
• Response time to incoming New Patient calls and form fills are responded to within 5 minutes or less and goals are achieved for the number of appointments set
• All fees prior to coming to the office and after coming to the office(s) are collected and cancellation goals are maintained
• 100% of front desk assistants here 15+ days are trained, successfully demonstrated the skills and are signed off
• Customer Service handled with excellence to completion
• Insurance claims handled with excellence to completion
• All tech projects performed, to include IT, network, server, ChiroTouch, routers, wireless, etc. 
• Equipment purchasing
• Facility maintenance
• Crisis Management - it happens, can you see the clinic through it successfully? 
• Train new doctors on operational tasks when hired
• Oversee the operational/administrative side of doctors 
• Clinic starts - piecing together all equipment orders, construction, and set up
• Clinic moves completed
• Creation of the daily, weekly, and monthly scoreboards/dashboards
• All phone systems and phone answering training
• Clinic manager management
• Morning (pre-shift) meeting management happens and accomplishes goals
• Hiring and firing, discipline, and employee contracts within clinics
• All computer/tech systems, software, licensed, etc. 
• Refund goals accomplished
• Ultimately the Operations Manager holds a lot of responsibility for the revenue production of the clinic

Skills know succeed in this role: 

• Hard work - Operations is one of the more intense pillars in business. There are crises, HR issues, IT snafu's, weather storms, and more that attempt to thwart operations. Operations people have to adapt and overcome. 
• Strategy and Planning - There is a real balance in operations between the need to plan, so that you can increase leverage of systems and people, and the ability to action. Ops is a high-action job. But, the ability plan first has seemed very important. 
• Calm nerves - It’s key to be able to stay collected through day-to-day challenges
• People skills - Each one of our clinics can have 25 staff members in it. While you are not managing all those people directly, there is a real human component to succeeding in operations
• Technical skills - Business systems change so much. Tech changes fast. Phone systems. IT. Software systems. They all change. An operations person has to enjoy and change with these things. These are the technical tools of the business. 
• Facilities Management - While you don’t have to do everything when it comes to repairing a facility - we have maintenance staff and subcontractors - the reality of clinics are that they have equipment, like X-rays, plumbing, electrical, IT, and roof systems that seem to all have problems every once in a while. You need to understand the inner workings of buildings and equipment to successfully problem solve. 
• Integrity - This is a people business. If you don’t have integrity and build trust within a team, the team really starts to break down and turn on you. The same goes for patients. What we say, is what we do.

Compensation
$75,000 - 95,000 salary plus bonuses on key metrics

Time  
Full-time. This role requires 40+ hours a week. Evening work is rare and weekend work is even more rare.

Travel 
We manage properties in Colorado Springs and Denver with the goal to add more. For this reason, site visits require travel. When that happens, Thrive will reimburse mileage per IRS guidelines (does not include regular commute).