Creative Quality Assurance Specialist

Creative Quality Assurance Specialist

Location: Radnor, PA (Airgas HO) - Management

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is continually elevating its digital presence and customer engagement by optimizing our Content Operating Model across all commercial and marketing touchpoints. The Creative QA Specialist serves as an essential staging gatekeeper within the creative and publishing workflow, ensuring the accuracy, visual integrity, and cross-system stability of all digital content deliverables before they reach production. By handling rigorous line-item checks and validating complex cross-system data flows, the Creative QA Specialist enforces operational governance across handovers while freeing strategic creative, merchandising, and product leads to focus on site growth and revenue drivers.

Staging Gatekeeping & Visual QA

• Staging Gatekeeper: Serve as an essential staging gatekeeper, catching visual defects, layout breaks, and text clipping before pages go to production.
• Design & Brand Alignment: Review visual layouts, graphics, and video/digital creative assets to ensure strict adherence to brand guidelines, visual identity standards, and project specifications.
• Display & Device Verification: Inspect digital assets across platforms, screen sizes, and mobile devices to verify proper display, responsive formatting, and digital accessibility standards (e.g., WCAG).

Operational Governance & Compliance

• Handover Governance: Enforce operational governance across team handovers, verifying that legal, regulatory, brand, and taxonomy standards are satisfied before deployment.
• Governance & Style Documentation: Maintain, update, and advocate for brand style guides, quality checklists, and editorial SOPs to support the broader Content Operating Model.
• Editorial & Fact Validation: Proofread copy for grammar/tone and fact-check product claims, promotional details, technical specifications, and corporate messaging across all content pieces to guarantee absolute accuracy.

Content Workflow & Quality Operations

• Cross-Functional Collaboration: Partner closely with creative directors, art directors, copywriters, and campaign managers to resolve inconsistencies promptly and meet tight delivery schedules.
• Front-End Page Health: Secures ongoing presentation health, ensuring high-volume publishing never degrades brand consistency, visual alignment, or customer-facing page layout.
• Strategic Enablement: Frees strategic leads to focus on site growth and revenue drivers rather than manual publishing maintenance by handling line-item checks.

Required Qualifications:

• High School Diploma
• Experience: 24+ years of professional experience in a creative quality assurance, copy editing, or digital content QA within an agency, marketing department, or creative operations environment.
• Exceptional attention to detail combining deep knowledge of English grammar, punctuation, and style guidelines (AP/Chicago) with an expert eye for front-end visual layout execution, typography, responsive screen breakpoints, and WCAG accessibility standards.
• Proven track record enforcing brand style guides, taxonomy structures, legal disclosures, and regulatory guidelines prior to deployment.
• Proficiency with issue-tracking platforms (Jira, Confluence) and creative workflow platforms.

Preferred Qualifications:

• Bachelor's degree in English, Journalism, Communications, Marketing, or a related field, or equivalent professional experience.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io.