Customer Assurance Specialist

Customer Assurance Specialist

The DataCamp Information Security team seeks a Customer Assurance Specialist to support and prepare responses to customer RFPs and RFIs. This team member will also respond to other client requests for information regarding DataCamp's information security program and its business practices. This role will report to DataCamp's Head of Security and Privacy, and is part of the Information Security team.

The role requires collaboration across a multitude of teams and internal subject matter experts. Accordingly, a successful candidate must be self-motivated and willing to take the initiative and demonstrate the ability to work collaboratively in a team environment, occasionally under compressed time constraints. The candidate must be detail-oriented, have excellent verbal and written communication skills, and be highly organized. This role requires adherence to strict deadlines and may require providing support during "off-hours." This role will support DataCamp globally.

At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You're a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!

Responsibilities:

• Assist with and/or fully manage the customer assessments response lifecycle, from kickoff to final submission, in a timely manner.
• Collaborate with internal subject matter experts to gather and validate information required for security questionnaire responses.
• Work with the rest of the Information Security team members to support, collect, track, and update a centralized repository of commonly requested security documentation and questions, ensuring that database content remains up to date with DataCamp's overall information security program.
• Ensure that all questionnaire responses align with organizational policies, certifications, and compliance requirements (e.g., CCPA, ISO 27001, GDPR).
• Support ad-hoc requests such as vendor onboarding, document requests, and other information requests.
• Track and document metrics related to questionnaire response times, accuracy, and feedback for continuous improvement.
• Review and access customer contracts to ensure compliance and mitigate risk.
• Other supporting tasks as needed

Qualifications:

• Although this role is fully remote working, applicants must be located in Argentina OR Portugal
• 2 - 6 Years of experience in GRC, security compliance, customer-facing security assurance or Audit roles
• Hands-on experience with at least one major compliance framework (SOC 2, ISO 27001, NIST CSF/800-53)
• Familiarity with standard questionnaire formats: SIG/SIG Lite, CAIQ, VSA, and custom enterprise assessments
• Proven experience in MS Office Suite
• Attention to detail
• Strong English communication skills (written and verbal) with the ability to utilize multiple communication methods and styles to best reach target audience
• Strong analytical skills and ability to problem-solve and operate with analytical ambiguity
• Exceptional organizational and time management skills
• Strong project management skills with the ability to manage relationships with internal stakeholders across product, legal, finance, and HR teams, as well as interact effectively with customers and customer success managers
• Relevant certifications such as CISA (Certified Information Systems Auditor), CRISC (Certified in Risk and Information Systems Control), CISM (Certified Information Security Manager), CISSP (Certified Information Systems Security Professional), or CCSP (Certified Cloud Security Professional), or equivalent compliance/GRC certifications

Nice to have:

• Experience with trust center platforms (SafeBase, Conveyor, TrustCloud) or GRC platforms (Vanta, Drata, ServiceNow GRC, HyperProof)
• Familiarity with data privacy regulations (e.g. GDPR, CCPA)

Why Datacamp?

• Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
• Competitive compensation: We offer a competitive salary with attractive benefits.
• Flexibility: Benefit from flexible working hours because the future is flexible!
• Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
• Global retreats: Participate in international company retreats, fostering a global team spirit.
• Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
• Amazing team: Collaborate with a truly exceptional team—seriously, we're awesome!