Shift Supervisor

Shift Supervisor

Are you eager to grow in a fun and dynamic work environment? We are experiencing remarkable growth and are seeking dedicated, ambitious and enthusiastic people who want to grow with the company! Earn Monthly Bonuses and enjoy Great Employee Discounts!

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisors primary duties consists of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

We will never communicate with you via text message to discuss or schedule job interviews. We will never ask you for any personal information over the phone, via email or via text.

Responsibilities

Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand

Responsible for holding store keys to open and close without management as necessary

Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs

Manages rest and meal break schedules and ensures that all zones are covered

Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette

Assists with managing company standards of merchandise presentations, signage and displays

Escalates performance concerns to the Store Manager

Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers

Assists with store security including checking bags and monitoring fitting rooms

Ensures that store staff are treated professionally, courteously and respectfully

Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager

Adheres to and ensures compliance with all LP policies

Has full understanding/knowledge of inventory management procedures

Represents the company in a professional and positive manner

Other duties as assigned

Qualifications

At least 1 year of key holder experience in a retail setting preferred

Excellent verbal and written communication skills

Must be available to work weekends (Friday, Saturday, and Sunday)

Must commit to two store closings per week, including one being Friday or Saturday

Ability to utilize retail POS System & Inventory Scanner

Must be able to make change using American Monetary units

Ability to carry out detailed tasks and projects with minimal direction or supervision

Strong interpersonal skills and ability to build positive working relationships

Completion of the Shift Supervisor three month training program

Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift

Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment and store merchandising

The ability to stand/walk for extended periods of time

Must have ability to safely lift 50 lbs. without restrictions

Able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean

Ability to use and climb ladders and/or step stools

Requires ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.)

The ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations

Noise level in the work environment is usually moderate to loud

Adult content environment

Must be at least 18 years old