IT Support Specialist

IT Support Specialist

Eagle Hill is a nationally recognized, award-winning consulting firm based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that fosters bold thinking, collaboration, and client-centered solutions.

Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing hands-on support and helping ensure our devices, applications, and collaboration tools operate effectively. This is an on-site position; applicants must be willing and able to work from our office in Arlington, VA Monday through Friday. Preferred on-site hours are between 7:00 am - 5:00 pm.

Working closely with the IT Manager, the IT Support Specialist will troubleshoot day-to-day technology issues and support Microsoft 365, endpoint technologies, and other internal IT systems. We're looking for someone who is customer-focused, resourceful, and eager to learn. This role offers opportunities to build skills in endpoint management, cloud technologies, automation, and systems administration.

Key Responsibilities

• Provide responsive, customer-focused IT support to Eagle Hill employees
• Set-up, configure, and deploy PCs and other end-user technology. Including all onboarding and offboarding tasks
• Troubleshoot all office hardware, software, and network issues
• Support Microsoft 365 accounts, MFA, and access controls
• Support office IT infrastructure (Wi-Fi, printers, meeting room tech, office cameras, etc.)
• Maintain IT asset inventory and lifecycle tracking
• Handle support requests via ticketing systems, email, chat, and in-person
• Follow and improve IT documentation and operational procedures
• Additional Facilities responsibilities as needed.

• Support Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
• Provide basic SharePoint and Power Platform support.
• Support and troubleshoot Power Apps and Power Automate solutions.
• Support employee use of Microsoft Copilot and other approved AI tools.

• Create and maintain technical documentation and user guides
• Document workflows, applications, and IT processes
• Contribute to process improvement and digital transformation initiatives

Qualifications

Required:

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 1-3 years of experience in IT support / helpdesk / internal IT operations
• Experience with Windows OS and Microsoft 365
• Experience with MS Azure/Entra
• Experience with MS InTune
• Basic understanding of Microsoft Power Apps and Power Automate
• Basic understanding of AI tools, chatbots, or automation platforms
• Ability to manage multiple tasks independently
• Strong troubleshooting and problem-solving skills
• Strong customer service skills and a commitment to providing a positive employee experience
• Strong written and verbal communication skills
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Desired:

• Relevant IT certifications, such as CompTIA A+, Microsoft 365/Endpoint Administrator, Power Platform Fundamentals, Azure Fundamentals, Network+, Security+, or ITIL 4 Foundation
• Experience with Microsoft Intune, Windows Autopilot, Azure, Entra ID, or similar endpoint and identity management tools
• Familiarity with PowerShell, Python, or other scripting and automation tools
• Experience with SharePoint, Power Apps, or Power Automate
• Exposure to Azure, AI tools, or other emerging workplace technologies
• Experience with IT asset management, employee onboarding/offboarding, or ticketing systems

Compensation: A reasonable expectation for a starting annual salary range is: $65,000 – $80,000. This range is reflective of the Washington, DC metropolitan area. When extending offers we consider level of experience and location.

Benefits: Eagle Hill employees are eligible to participate in 100% employer-paid Medical, Dental and Vision plans, as well as in our 401(k) and commuter benefit programs. Employees are also eligible for short- and long-term disability, life insurance, FSA, PTO, and annual bonus benefits. Employees are subject to the terms, conditions, and limitations of each benefit program and the applicable plan documents.

Application Process: We follow a competency-based and holistic interview approach designed to hire the most qualified candidates to join our team and position them for future success.

Eagle Hill Consulting, LLC is an Equal Opportunity Employer.