Service Advisor at Gator Ford

Job Description

Job Description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account 401(k) with company match Professional work environment, with job training and advancement opportunities Paid Time Off Tenure Bonuses Employee discount programs Referral programs

Greeting all customers promptly; will provides timely professional service. It departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate. Estimates cost and completion time/settles customer accounts. Communicate with customers about the status of work. Coordinates activities to ensure repair work is fixed right the first time and completed on time. Obtains the customer’s written approval of all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, pricing accuracy, and legibility.

Meets or exceeds goals for add-on sales. Meets or exceeds OEM Customer Satisfaction Index Expectations Delivers the right car in perfect condition every time. Identifies repeat customer/first time customer and treats them accordingly. Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry. Documents repair order changes. Eliminate surprises for customers by reviewing service repairs and their associated charges to ensure accuracy. Promptly addresses and resolves customer viewpoint and service follow-up issues.

*See hiring manager for details

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