Senior Digital Product Manager, Telephony & Patient Communications

Senior Digital Product Manager, Telephony & Patient Communications

We're partnering with an innovative healthcare organization that's transforming how patients access and engage with care. They're seeking a Senior Digital Product Manager to own the strategy, roadmap, and delivery of their telephony and patient communications ecosystem.

This is an opportunity to shape critical patient-facing experiences across phone, contact center, and communication channels while partnering with engineering, operations, and clinical teams to build scalable solutions that improve access, efficiency, and outcomes.

What You'll Do

• Own the product vision, roadmap, and execution for telephony and patient communication products.
• Lead initiatives involving IVR systems, phone trees, call routing, contact center operations, and omnichannel communication experiences.
• Partner with engineering, clinical, and operational teams to improve patient access and communication workflows.
• Drive integrations between telephony platforms and systems such as EMR/EHR, CRM, scheduling, and care management tools.
• Identify opportunities to streamline workflows through automation, AI-driven capabilities, and intelligent routing.
• Use data and analytics to improve customer experience, operational efficiency, and key performance metrics.
• Manage product discovery, prioritization, delivery, and measurement within an Agile environment.
• Collaborate with internal stakeholders and external technology partners to build scalable communication solutions.

What We're Looking For

• 5+ years of Product Management experience.
• Experience owning telephony, contact center, communications, or customer experience technology products.
• Strong background working with engineering teams in Agile environments.
• Experience managing complex system integrations and cross-functional initiatives.
• Proven ability to leverage customer insights and data to drive product decisions.

Preferred Experience

• Healthcare technology, digital health, provider, payer, or care delivery experience.
• Hands-on experience with platforms such as Amazon Connect, Five9, Genesys, NICE CXone, Twilio, RingCentral, Talkdesk, or Cisco Contact Center .
• Experience with IVR design, call routing, patient access, scheduling, customer support, or contact center operations.
• Familiarity with EMR/EHR integrations and healthcare workflows.
• Experience leveraging AI, automation, conversational AI, or voice technologies to improve customer experiences.

Why This Opportunity?

✅ High-impact product ownership with executive visibility

✅ Opportunity to modernize patient communication experiences at scale

✅ Highly collaborative environment with strong engineering partnership

✅ Meaningful healthcare mission with measurable impact on patient outcomes

✅ Competitive compensation, bonus potential, and comprehensive benefits