Senior Associate - Product Strategy, Governance & Controls (Cross-Border Payments & Wires)

Job Description

Work at the heart of a modern payments environment where product, operations, technology, and controls converge to shape the future of banking. Join a fast-paced team focused on cross-border payments and wires, helping strengthen the control environment while advancing international payment priorities—such as alias-based experiences, modernized rails, and emerging capabilities (including blockchain-enabled concepts where applicable). This is an opportunity to take ownership of complex, ambiguous problems and turn them into clear workstreams and practical solutions. You’ll partner across functions to deliver timely, well-documented outcomes that are right for customers and sustainable for the business.

As a Senior Associate within a cross-border payments and wires team, you’ll help strengthen governance and controls while supporting key leadership priorities. You will break down complex problems, apply analytical rigor and data intuition to diagnose root causes, and align stakeholders on actions that improve customer outcomes. You’ll manage high-judgment correction work end-to-end with disciplined documentation and follow-through. You’ll also help translate business questions into scalable reporting and insights that improve transparency and decision-making.

Job responsibilities

• Own and drive the controls and governance framework for cross-border payments and wires, including control design/enhancement, documentation, evidencing, and ongoing monitoring routines
• Identify, assess, and escalate product, operational, and technology risks; conduct root-cause analysis and drive remediation plans through sustainable resolution
• Partner with legal, risk, and compliance partners, as well as Operations, Technology, Product, and other stakeholders to align deliverables, clarify ownership, and ensure consistent execution against policy, standards, and control expectations
• Lead problem decomposition for complex initiatives and recurring breaks, translating ambiguity into structured analyses, hypotheses, and action plans
• Work complex correction cases and high-impact exceptions end-to-end with a strong customer focus, ensuring timely resolution, clear documentation, and feedback loops into process and product fixes
• Partner with analytics teams to automate manual reporting, translating business questions into scalable dashboards and recurring insights
• Develop performance insights and narratives using data by defining and tracking KPIs and KRIs, identifying drivers of trends, quantifying customer impact, and communicating recommendations to senior stakeholders
• Support modernization initiatives through impact assessments, requirements gathering, operating model considerations, and change management support to ensure changes land safely and sustainably
• Drive process and tooling improvements that reduce operational risk and improve customer outcomes (e.g., reduced exception volumes, improved investigation turnaround times, stronger straight-through processing, improved resilience)

Required qualifications, capabilities and skills

• 3+ years of relevant experience in payments, product strategy, operations, controls/risk management, transformation, or a closely related role within financial services
• Proven ability to identify, assess, and escalate risk and control issues with a strong governance mindset and disciplined remediation follow-through
• Strong analytical capability and data intuition, with the ability to translate operational and product signals into root cause, actions, and measurable outcomes
• Demonstrated ability to handle complex, high-judgment cases (including correction scenarios) with a customer-first mindset and strong documentation practices
• Clear written and verbal communication skills, including the ability to produce concise, decision-ready updates and influence stakeholders without direct authority
• Strong collaboration and stakeholder management across Product, Operations, Technology, and control partners; comfort operating in ambiguity and driving alignment
• Ability to execute under pressure, manage tight timelines, prioritize effectively, and maintain high attention to detail

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.