Resident Experience Coordinator - The Reserve at Round Rock

Resident Experience Coordinator

Integrated Real Estate Group is home to over 1,200 employees who work across 43 communities in Texas, plus 1 in Oklahoma. During our 20+ year history, we have developed over 15,000 units at a total cost exceeding $2 billion. What sets IREG apart is our diverse range of housing options that we offer. We provide affordable housing for seniors, workforce housing (for people earning 80% of the average income), and market-rate housing, including multi-family, active adult, independent living, assisted living, and memory care. Be part of a team committed to building thriving spaces and enhancing lives. Apply now to contribute to our legacy of success and innovation.

About the Role:

The Resident Experience Coordinator is responsible for welcoming residents and visitors in a friendly, professional manner, ensuring a positive first impression and a warm, engaging community experience. Responsibilities:

• Phone Management: Answer incoming calls, direct them appropriately, and take messages as needed, ensuring minimal wait times.
• Activities Support: Assist with resident activities and community programming as needed.
• Visitor Management: Ensure all guests and vendors sign in and out according to community procedures.
• Front Desk Presentation: Maintain a clean, organized, and professional front desk and office area.
• Office Supplies Management: Monitor and order office supplies to ensure adequate inventory.
• Maintenance Coordination: Assist with submitting resident maintenance work orders and follow-up as needed.

Qualifications:

• Education: High school diploma or equivalent required (GED accepted).
• Communication Skills: Ability to read, write, and speak English effectively.
• Experience: Previous experience in a customer service environment, preferably with active adult or senior living populations.
• Interpersonal Skills: Willingness and ability to engage positively with active and senior adults.
• Availability: Must be available to work weekends.

Benefits (Must be a Full-Time employee for 90 days):

• Paid Time Off
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability
• Critical Illness & Accident Coverage
• Legal & ID Theft
• Education Assistance
• Referral Programs employees and residents
• Rent Discount
• Workers Comp (If applicable)
• ZayZoon - access 50% earned wages anytime

Integrated Real Estate Group is an Equal Opportunity Employer. Integrated Real Estate Group participates in e-verify for employment authorization verification.