Lead Customer Service Rep
$20 per hourCRG
Monday - Friday (Saturday work may be needed) Pay Rate: $20.00/hr Job Description As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter what your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Responsibilities What your day-to-day will look like: Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals Support the building and developing of an effective and high-performance team Maintain daily and weekly statistics for individual direct reports Troubleshoot operational problems Complete team reports as required Identify and analyze escalated problems and provides guidance to direct reports for resolution Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction Qualifications What you’ll need to excel: At a Minimum, You’ll Need 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience Experience with Microsoft Office (Word, Excel, & Outlook) It’d Be Great If You Also Have Experience in a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations #J-18808-Ljbffr
$17.95 per hour
...Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions...SuggestedHourly paySeasonal workLocal areaNight shiftKroger Family of Companies
Suffolk, VA2 days ago$16.05 per hour
...About The Role As Beauty Lead Advisor, you will drive sales through an authentic passion... ...to drive sales and enhance the customer experience Actively engage and complete all... ...passion for beauty Client-facing retail or service industry experience Excellent written and...SuggestedFull timeNight shiftWeekend workKohl's
Suffolk, VA8 hours ago- ...SUMMARY: Function as a Cashier and/or Stocker and act in a lead capacity in the absence of the Store Manager or Assistant Store... ...and maintaining plan-o-grams and programs. Provide exemplary customer service. Perform other duties as necessary to maximize profitability,...SuggestedWork experience placementSeasonal workRelocation package
Dollar General
Suffolk, VA8 hours ago - ...has immediate openings for granite countertop installers. As a Lead Installer, your responsibilities include, but are not limited to... ...contents of the truck for the day’s installs; communicating with the customer(s) prior to, during, and after the installation; performing an...SuggestedImmediate startFlexible hours
Trindco
Suffolk, VA20 hours ago - ...00 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic... ...impact store associates and the level of service offered to our customers. • Act as a... ...or equivalent preferred • Ability to lead and manage a team • Strong understanding...SuggestedLocal areaImmediate start
Food Lion
Suffolk, VA3 days ago - Sheetz in Suffolk, VA is seeking a Supervisor to lead daily store operations, deliver exceptional customer service, and coach a high-energy team. You will oversee food and beverage prep to meet exact customer specifications while maintaining safety and cleanliness standards...Night shiftAfternoon shift
- ...Store Lead (Full Time) Job Category: Company Stores Full-Time Location: Suffolk... ..., Family, Fun, Integrity & Service About the Role: The Store Lead... ...merchandising, team support, and delivering the customer service our shoppers expect. This role reports...Full timeTemporary workWork at officeFlexible hours
Grocery Outlet Holding
Suffolk, VA1 day ago $65k - $85k
Akima is seeking a Security Specialist in Suffolk, VA, to lead a security team for the Joint Staff Security Office. Responsibilities include overseeing security personnel, providing expertise in security policy, and ensuring access control. The ideal candidate must have...Work at office- National Vision Inc. is seeking a General Manager in Suffolk, Virginia. In this role, you’ll oversee daily store operations, manage team performance, and ensure excellent patient care. The successful candidate will have extensive retail experience, preferably in the optical...
- Valiant is looking for a Joint Event Support Team (JEST) Lead Planner supporting the Collective Joint Training (CJT) contract for the... ...relevant experience. 7+ years' experience inclusive of the following: Service and joint doctrine experience to include combat, combat support,...Contract workFor contractorsWork at officeMonday to Friday
- Akima, LLC is seeking an experienced Security Specialist to act as Site Lead/Supervisor in Suffolk, VA. The role requires providing comprehensive security services and supervising a cross-functional team. The ideal candidate will have at least six years of relevant experience...
- Atlantic Constructors, Inc. is seeking a Fire Protection Project Manager to oversee planning and implementation of Fire Protection construction projects in Suffolk, Virginia. Candidates should have a bachelor's degree in Mechanical Engineering or related field and 3+ years...
- ...ensure a positive shopping experience while pursuing financial goals. You will use company tools like ACIS and CAO, coach labor, maintain food safety and department appearance, and promote our Brand Strategy through outstanding customer service. #J-18808-Ljbffr Food Lion
- Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages... ...reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth...Full timePart timeSeasonal workLocal areaFlexible hoursNight shift
$138.4k - $208k
Scale AI, Inc. seeks an Engagement Manager in Suffolk, VA, to lead and coordinate AI delivery for a national security client. Responsibilities include managing customer relationships, scoping workflows with engineering, and overseeing implementations. Candidates need an...- Panda Restaurant Group Inc is looking for a dedicated Shift Lead in Suffolk, Virginia. In this role, you'll manage operations and lead the team during shifts, all while ensuring a welcoming environment for our guests. We value our people and believe they're the key to...Flexible hoursShift work
$14 per hour
...treated that way! We believe in taking care of our employees, customers and our community, because if we don't.....well, let's face it,... ...retirement with company matching after a year of employment o Service/Recognition awards o Monthly Bonus programs and employee...Hourly payFull timePart timeFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shift- City of Suffolk is seeking an experienced fiscal professional to lead debt management, financial reporting, and compliance initiatives within the Finance Department. The role will oversee staff, ensure adherence to federal and state requirements, and coordinate with department...
- Description Trindco Premium Countertops is hiring an Inventory & Material Lead to own the flow of material through our slab yard and warehouse. This is a hands‑on leadership role overseeing slab and sink inventory, receiving, staging, and the team that handles the physical...Hourly payTemporary workMonday to Friday
- ...Company standard operating procedures. Builds morale through personal and professional growth. Mentors through the highest standards of service and systems. Creates a culture that inspires all staff to maintain the highest Guest value standards in the industry. Develops...Flexible hoursShift workNight shift
$110k - $130k
...Suffolk, VA, is seeking a Nuclear Weapons/Homeland Defense Concept of Operations Subject Matter Expert (SME). The ideal candidate will lead the development of joint concepts and provide detailed analysis in strategic deterrence and nuclear operations. Candidates should...$17 - $20 per hour
...Accident Insurance Limited Purpose Plan What will you do? Provide customers access to high-quality goods that enhance their quality of life... ...customers and collecting on accounts on a daily basis Customer Service: Provide friendly, top-notch customer experiences through "...Hourly payWeekly payFull timeTemporary workFlexible hours$19.5 - $26.25 per hour
...managing and supervising up to 15 associates, assisting with the overall direction and coordination of the department, and ensuring customer satisfaction and sales targets are met. A high school diploma or GED is required, along with exceptional interpersonal skills and...Hourly pay- GameStop in Suffolk, Virginia is looking for an Assistant Store Manager to support store operations and provide exceptional customer service. The role involves training staff, managing inventory, and promoting gaming products while ensuring a well-organized shopping environment...Full time
$138.4k - $208k
Scale AI is seeking an Engagement Manager based in Suffolk, VA, to lead and coordinate delivery of AI solutions for national security. The role requires managing customer relationships and ensuring successful implementation of solutions. Ideal candidates will have over...- ...enhance guest experiences. This role involves overseeing daily activities, training associates, and ensuring outstanding service to maximize sales and customer loyalty. Ideal candidates will have retail management experience and a passion for gaming. Full-time positions...Full time
- STI-TEC in Suffolk, Virginia is seeking a Senior UJTL Analyst responsible for leading UJTL analysis and developing official staffing packages. This role plays a crucial part in recommending risk-mitigation strategies essential for joint readiness reporting. Minimum qualifications...
- Trindco in Suffolk, Virginia, is hiring an Inventory & Material Lead. This role oversees the flow of material in the slab yard and warehouse, ensuring accurate inventory management while supervising a small team. The ideal candidate will be detail-oriented, process-minded...Monday to Friday
$22 per hour
...Part-Time Supervisor. As a vital part of our dynamic team, you will supervise security staff on the mid-shift, ensuring top-quality service delivery. This role demands effective communication and leadership skills, as you will serve as a liaison among personnel and...Part timeShift work- ...and a strong team mentality. You’ll all work together to engage customers with hospitality in all aspects of their experience at a Sheetz... ...customers to our stores with greetings and top-tier customer service Make magic happen by serving up quality food and beverages made...
Sheetz
Suffolk, VA1 day ago
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