Client Service Representative

Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Lancaster Animal is seeking an Experienced Client Service Representative to join our team. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

We are a 4-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Lancaster, MA.

At VCA Lancaster Animal Hospital, we take our mission statement your pet's health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owner's expectations. Our hospital includes modern exam rooms, a well-stocked pharmacy, in-hospital surgery suite, in-house dental suite, digital x-ray including dental radiographs, ultrasound capabilities, and a closely supervised hospitalization area.

Among the reasons to consider joining VCA Lancaster:

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave

Why We Need You: As the face of VCA Lancaster, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

The salary range for this position is $16 - $23 / hour.

Qualification:

• 1 years of experience in the veterinary field required.

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!