Customer Service Representative - FBO - PT

LEHIGH-NORTHAMPTON AIRPORT AUTHORIT

MAJOR RESPONSIBILITIES

Greeting customers, processing requests for various accommodations including hotels, catering and transportation.

Accounting functions for daily collections and nightly reconciliation.

Greeting and handling Customers in a polite and friendly manner.

Professionally communicate over a Unicom and two- way radio.

Clerical duties and light cleaning as assigned. Must be detail oriented with exceptional Customer Service skills.

Other duties as assigned.
MINIMUM QUALIFICATIONS

High School diploma

Previous Customer Service Experience.

Ability to handle multiple tasks effectively and accurately within multiple time restraints in a fast paced environment.

Customer focused and analytical with good judgment, able to work under pressure and a team player.

Computer skills.

Read, write and speak English.

Excellent communication and interpersonal skills with the ability to establish and maintain effective working relationships with co-workers, tenants and the general public.

Aptitude to perform responsibilities with a positive attitude and in a professional manner at all times.

Must be available to work nights, weekends and holidays.

Valid driver's license required and maintained that meets insurance requirements.
PHYSICAL REQUIREMENTS

Must be able to bend, kneel, push, pull and lift up to 50 lbs. unassisted

While performing the duties of this job, the employee is required to talk or hear.

The employee is required to sit for long periods of time and use hands and fingers.

Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.

Handles transactions required to board the aircraft in a timely and efficient manner.

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Vacancy posted more than 2 months ago

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