Remote Service Desk Agent
Virtual Vocations Inc
Providing Level 1 IT support, the contract Remote Service Desk Agent will troubleshoot hardware and software issues, manage service requests, and resolve incidents primarily via telephone. Key responsibilities Troubleshoot system hardware, software, and peripheral equipment Diagnose and resolve customer-reported incidents and problems Create, update, and manage incident tickets throughout their lifecycle Required qualifications High School diploma or equivalent Proven experience with incident ticketing and event management systems Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Strong analytical and problem-solving skills Great interpersonal and communication skills
Vacancy posted 4 days ago
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