Automotive Digital Retail Implementation Manager

Maritz Automotive Solutions Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays. We are currently seeking a results driven Automotive Digital Retail Implementation Manager to join our dynamic team. Locations Nashville, TN Portland, OR Southern California - Los Angeles, CA; San Diego, CA; Bakersfield, CA; Palm Springs, CA Key Responsibilities Serve as the primary point of contact for dealerships of an OEM Digital Retailing system. Act as the subject matter expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization. Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle. Ensure key dealership personnel meet required turnaround times for critical implementation milestones. Proactively identify implementation risks and work to mitigate effectively and efficiently. Build strong partnerships with dealership teams through both in‑person and virtual consultations, coaching, and training sessions. Deliver clear, engaging presentations and product demonstrations using established presentation materials. Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs. Build strong, productive relationships with integrated vendor partners to support overall program success. Document, communicate and elevate issues/concerns as necessary. Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities. Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges. Prioritize time effectively, focusing on high‑impact activities and maintaining alignment with established goals. Manage travel and program related expenses in accordance with Maritz guidelines. Qualifications Background in dealership consulting or automotive retail operations. Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes. Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions. Knowledge of dealership desking or F&I processes. Quick learner able to stay current on rapidly evolving digital solutions. Proven ability to maintain a positive, solutions‑oriented attitude in high‑pressure environments. Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners. Exceptional verbal and written communication abilities. Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience. Proficient in Microsoft Office applications. Strong analytical, problem‑solving, and decision‑making capabilities. Travel & Availability This remote role requires up to 70% travel. Must be located in one of the following cities: Nashville, TN; Portland, OR; Southern California - Los Angeles, CA; San Diego, CA; Bakersfield, CA; Palm Springs, CA. Must be authorized to work permanently in the U.S. No sponsorship will be provided. Benefits Maritz offers a comprehensive benefits package for full‑time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401(k), tuition reimbursement, paid time off, year‑end holiday closure, and more! DISCLAIMER This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Equal Employment Opportunity Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Disability Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. #J-18808-Ljbffr