Automotive Customer Service Advisor

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Physical Qualifications:

• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed

Job Duties Include, but are not limited to:

• Used software tools including POSNET Software
• Speak with customers by phone, or in person.
• Provide information about products and services
• Take and recorded orders
• Receive and process incoming phone calls from customer or client base
• Effectively identified customer concerns over the phone
• Determine charges for services requested
• Collect deposits or payments
• Arrange for billing
• Respond to customer inquiries
• Communicate with a clear, distinct voice
• Maintain effective working relationships with customers.
• Maintain a positive and professional phone demeanor

Qualifications:

Previous experience is essential and requires a minimum of 1-year working as a service writer for the following: dealership, automotive shop, tire center, or quick lube. Simply put, we're looking for people who can provide exceptional customer service and educate customers on the needs for the vehicle based on manufacture recommendations.

Full-Time Perks:

• Flexible Schedule
• PTO
• Health Insurance
• 401(k)
• 401(k) Matching
• Employee Discount
• Paid Training

Business Model & Culture:

• Fast-paced and team-oriented environment
• World-class JLU training to meet all challenges
• Customer-driven building strong relationships
• Value teammates and recognize their contributions
• Being inclusive and having equal access to opportunity

Work schedule

• 8 hour shift
• 10 hour shift
• Day shift
• Overtime

Supplemental pay

• Bonus pay

Benefits

• Health insurance
• 401(k)
• Employee discount