IT Help Desk Specialist

Company Overview G.S. Precision manufactures critical components for the Aerospace and Defense industries. Job Description The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position reports to the IT Helpdesk and Projects Supervisor and works Monday‑Friday 40 hours per week. Responsibilities Serve as the first point of contact for customers seeking technical assistance through the GSP IT helpdesk system Perform remote and on‑site troubleshooting through diagnostic techniques and pertinent questions Determine the solution based on the issue and details provided by customers Walk the customer through the problem‑solving process Escalate tickets to the appropriate Level 2 technician or another appropriate member of the IT department as needed Document and maintain the IT Department knowledge base Install appropriate software and operating systems, and deploy company computers Assist with other departmental duties as needed (e.g., wiring and infrastructure; new employee access and account permissions; user terminations) Support IT projects and own projects within candidate’s skillsets Job Specifications Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer‑oriented and cool‑tempered BSc/BA in IT, Computer Science or relevant field preferred; motivated individuals are encouraged to apply Benefits Comprehensive Health, Dental and Vision Care Coverage (Starting the Next Full Month After Hire) Paid Holidays starting on Day ONE Company Paid Life and AD&D Insurance Company Paid Short‑Term Disability401(k) Matching Retirement Plan Employer Funded Health Reimbursement Account Flexible Spending Account Generous Paid Time Off Dependent Care Spending Account Employee Assistance Program Educational Assistance Program Employee Referral Bonus Safety Shoe Allowance Prescription Safety Glasses Program Shift Differentials for 2nd and 3rd Shifts Bereavement Leave Equal Opportunity Statement G.S. Precision is committed to Equal Opportunity Employer (EOE) and to comply with all Federal, State, and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability, veteran’s status, or any other classification protected by State/Federal laws. #J-18808-Ljbffr GS Precision Inc