Parts Counter Clerk

Job Description

Job Description

Description:

Midway Motors Auto Group is looking for a Parts Counter Clerk to support customers at the counter, in the shop, and over the phone. This role is key to delivering great service while keeping our parts operations running smoothly.

Key Responsibilities

• Assist customers and technicians with parts selection, pricing, and availability
• Answer calls and proactively drive parts sales and service appointments
• Process orders, invoices, payments, and returns accurately
• Track and follow up on special orders and backorders
• Maintain organized inventory, stock levels, and parts displays
• Coordinate deliveries, pickups, and shipments
• Keep work areas clean, professional, and organized
• Support the team with daily operations and special projects as needed

What We’re Looking For

• Strong customer service and communication skills
• Organized, detail-oriented, and reliable
• Ability to multitask in a fast-paced environment
• Team-first mindset with a positive, professional attitude

Our Core Values in Action
At Midway Motors, we value being a team player , staying professional , bringing energy to our work, supporting our community , and taking pride in what we do every day.

Job Description

BASIC QUALIFICATIONS (EDUCATION, EXPERIENCE, CERTIFICATIONS, LICENSES)

• High School diploma or equivalent
• Minimum of 2 years parts department and/or warehouse experience in the automotive industry
• Minimum of 2 years customer service experience
• Valid driver’s license with satisfactory Motor Vehicle Report (MVR)

PREFERRED QUALIFICATIONS

• Five or more years parts counter, service or sales experience in the automotive industry
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Previous work experience working directly with the public; talking to others to convey information effectively by phone, in written form, email and in-person; actively seeking ways to help people; organize and accomplish work
• Attention to detail
• Customer-focused (internal and external customers) with the ability to give full attention to what others are saying, take time to understand the situation, ask appropriate questions, and not interrupting at inappropriate times
• Ability to analyze information and evaluate results to choose the best solution and solve problems
• Explain technical product or service information to customers
• Using computers and computer systems (including hardware and software) to enter data and process information
• Cooperative spirit that requires being pleasant with others on the job and displaying good-natured, cooperative attitude; being sensitive to other’s needs and feelings while being understanding and helpful
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to walk, sit, stand, reach with arms and hands, use his/her hands and fingers, to handle or feel.

The employee is occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. Employee will frequently lift up to 50 pounds, occasionally lift 75 pounds, and rarely lift 100 pounds with assistance. Vision abilities required by this job include close vision.

WORK ENVIRONMENT

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, work will be carried out mostly in a climate-controlled office/warehouse setting. The noise level in the work environment is usually quiet to moderate.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.