Care Coordinator II - Mcallen, San Antonio, Austin, TX Remote

Care Coordinator II Location: Remote (McAllen, San Antonio, Austin, TX)

Starting Rate: $17.00/hour (based on experience)

Shift: Monday-Friday, 8:00 AM - 8:00 PM CST

(Overtime available as needed)

Dean's Professional Services is actively seeking a Care Coordinator II to join a collaborative care management team supporting member services and compliance initiatives. This is a fully remote, weekday opportunity offering long-term stability, professional growth, and the ability to make a meaningful impact on member health outcomes through effective care coordination and advocacy.

Responsibilities:

- Act as an advocate for members and serve as a liaison between the Health Plan, providers, and community partners to ensure timely access to care

- Support care management activities by coordinating services outlined in individualized care and service plans

- Conduct member outreach telephonically and, when required, through home visits; document care plans, services, and follow-up activities accurately

- Coordinate ongoing care activities with healthcare providers, community-based organizations, members, and caregivers to accommodate changes in care needs

- Serve as support for member and provider inquiries, requests, and concerns related to care or service plans

- Communicate effectively with care managers, practitioners, and interdisciplinary teams to ensure continuity of care and member satisfaction

- Assist with service assessments and screenings to identify member needs and appropriate interventions

- Maintain accurate and compliant member records in accordance with state, regulatory, and contractual requirements

- Identify gaps in care and make appropriate referrals to Care Managers, Disease Managers, and community resources

- Educate members on available benefits, services, and community resources

- Adhere to established standards of practice, policies, and regulatory guidelines

- Perform other duties as assigned

Qualifications:

- High School Diploma or GED (required)

- 1-2 years of customer service experience in a healthcare environment

- Medicaid and/or Medicare experience (preferred)

- Strong computer proficiency with the ability to navigate multiple systems simultaneously

- Excellent communication, organizational, and time-management skills

- Ability to work independently and effectively in a fully remote environment

Why Join Us?

- Comprehensive benefits package including medical, dental, vision, and 401(k)

- Fully remote, weekday schedule supporting work-life balance

- Opportunity to support meaningful healthcare programs and improve member outcomes

- Long-term stability with growth potential

- Supportive, professional, and compliance-driven team culture

Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 50,000 professionals nationwide by matching talent with opportunity based on skill, experience, and culture fit. We provide temporary, temp-to-hire, and direct hire staffing solutions across healthcare, administrative, and hospitality sectors.

Apply today at or call for more information.