Dispatcher

Job Title

This is a union job with union benefits. Do you have experience in Dispatching? Do you enjoy staying busy and helping people resolve issues by answering questions? Are you a strong communicator and collaborator? We're looking for a person like you to quarterback the Hospitality, Maintenance, and Safety Teams in our accounts.

Pay Rate

$25.55/hourly

Shift Specifics

Thu. & Fri. from 6:00am to 2:30pm

Sat. & Sun. from 10:00am to 6:30pm

Mon. from 2:30pm to 11:00pm

Dispatch or Security Operations Background Preferred

MUST be able to pass a background investigation and security clearance process

Job Description

Block by Block works hard every day all across the country to supply communities with hospitality, cleaning, safety, and outreach programs in public spaces that can help business districts grow and prosper.

To match our position, you'll need to thrive in a team culture and shine at your individual tasks.

In this role, you'll make a lasting positive impression on our customers by:

• Logging incident reports and handling emergency calls in the dispatch office; proficient in computer operations and Microsoft Office, with strong multitasking and quick decision-making abilities.
• Accurately assessing their needs and developing an effective rapport in all service interactions.
• Responding to emails and submitting maintenance work orders in an efficient manner.
• Answer phone calls from the public, property owners, and local businesses and provide them with answers to their needs or redirect them to the appropriate person/department for assistance.

Job Description

Assign, coordinate, and maneuver all team members to assure proper coverage of the district, call team members in for break times, and dispatch team members to handle any and all calls for service, all via a two-way radio.

Assign, verify, and report outcomes of daily shift assignments, projects, and tasks.

Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member's handheld device.

Receive, process, and coordinate maintenance repair calls and written requests.

Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.

Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems

Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager, and others) to communicate customer requirements and to resolve any challenges or issues.

Perform other duties, activities, or projects as assigned

Requirements & Qualifications

Equivalent work experience also agreeable. More importantly, we're looking for someone who will be effective in our fast-paced business. Our ideal candidate will have a self-motivated, team playing, and detail-focused work ethic. In this role, you must move fluidly from task to task while remaining nimble to make the most of opportunities.

Multitasking and organizational expertise

Experience using Microsoft Suite, specifically Word, Excel, and Outlook

Experience using Dell and Apple product use

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Communication: Must have excellent communication skills. The ability to speak and write proficiently in the English language Computer Skills: Must be proficient in computer usage and in Microsoft Office products. Professional Demeanor: Must be able to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.