Retail Shift Supervisor

Job Application - Goodwill Industries of Wayne & Holmes Co., Inc Retail Shift Supervisor - Orrville About the Role Goodwill Industries is seeking a dedicated Shift Supervisor in our Orrville Store to help lead our retail team and support the Store and Assistant Managers in the smooth, efficient operation of the store. This hands-on role involves supervising daily activities, ensuring great customer service, supporting staff, and helping maintain a safe, clean, and productive store environment. Key Responsibilities Assist with opening and closing the store, including handling keys and alarm codes. Supervise team members during shifts and ensure compliance with store policies. Complete cash handling duties: balance drawers, assign/register tills, and prepare deposits. Provide excellent customer service and resolve customer concerns in a professional manner. Monitor daily store operations in the absence of the Store or Assistant Manager. Perform retail floor duties such as stocking, merchandising, tagging, and processing donations. Ensure the store is clean and safe: dusting, vacuuming, restroom cleaning, and other maintenance. Report and document incidents or accidents in a timely and accurate manner. Assist in meeting store production goals and performance standards. Respond effectively in emergency situations and follow company safety procedures. Attend all required trainings and store meetings. Represent Goodwill’s mission and values in all interactions with customers and staff. Physical Requirements Stand for extended periods (2–3 hours or more). Lift boxes, bags, and other donations up to 30 lbs. from floor to chest height. Bend, stoop, twist, squat, and reach overhead while stocking or merchandising. Use equipment such as pricing/tagging guns, tape dispensers, and carts as needed. What We’re Looking For Education: High School Diploma or GED preferred. Experience: Prior retail or supervisory experience is a plus. Skills: Strong communication skills; ability to read, write, and perform basic math. Technology: Familiarity with Microsoft Word and Excel preferred. Availability: Must be flexible to work nights, weekends, and holidays. Other Requirements: Reliable transportation (valid driver’s license and proof of insurance preferred). Ability to pass a background check and pre-employment drug/alcohol screen. Willingness to participate in random testing as required. Why Join Goodwill? When you work at Goodwill, you’re doing more than just a job—you’re supporting a mission. Proceeds from our retail stores help fund job training, employment programs, and other community services. Come grow with us while making a real impact! Pay Rate: $14.50/hour #J-18808-Ljbffr