Front Desk Associate

Front Desk Associate

We're looking for team members who are passionate about hospitality and dedicated to outstanding guest service. Bring your positive attitude and professionalism, and we'll help you build a rewarding career! As a member of the North Point Team, the Front Desk Associate embodies NPH Guest Service Principles by warmly greeting and welcoming guests on arrival, professionally handling business transactions and responding timely and sensitively to guest needs/requests.

Why Join Us?

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days
• Competitive Pay

What you'll do (mostly this...other duties may be assigned):

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash transactions.
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
• Meets all in-service requirements, complies with all system policies and procedures.

Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

What we're looking for:

• High School Diploma
• 1-year experience in hotel front desk desired
• Professionalism
• Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
• Consistently caring and respectful attitude toward internal and external customers
• Act as gracious host to all guests

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Frequent use requiring close vision, repetitive motion; bending; frequent standing (up to 8 hours) walking, reaching, occasional lifting up to 25 lbs.

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we've worked with big hotel companies like Hilton and Marriott to create these projects. So far, we've built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We're also working on 5 more hotels that are either being built or planned.