Analyst, AACU Fraud

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

​This job is a member of the Operations team within the American Airlines Credit Union. The role is responsible for observing member transactions to flag or identify suspected fraudulent activities using the American Airlines Credit Union’s fraud analytics tools and to identify emerging fraud trends.

What you'll do

• ​Observe member transactions to flag or identify suspected fraudulent activities using the Credit Union’s fraud analytics tools and to identify emerging fraud trends

• Develop models for monitoring membership behavior within the Credit Union’s regional locations

• Develop fraud analytics that help to advance business objectives and minimize impact to legitimate members while still maximizing fraud prevention efforts

• Conduct in-depth investigations of suspected fraudulent activities and prepare written reports of investigation findings when requested

• Coordinate investigative efforts with law enforcement officers and attorneys

• Establish constructive and cooperative working relationships with members of the law enforcement community and other public, governmental, and other external institutions

• Appear in court to represent the Credit Union for both civil and criminal matters and recommend appropriate settlements for any losses incurred by the Credit Union

• Analyze financial data using fraud analytics tools in search of suspected fraudulent or irregular activities

• Compile, categorize, audit, and verify financial data to determine the existence of fraudulent schemes and activities

• Perform validation and recalibration of fraud risk analytics tools

• Perform special projects when required including, but not limited to, preparation of reports on fraud trends, creation of new fraud tracking reports, coordination of testing deliverables, or other similar projects

• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in a related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions

• Previous financial institution experience

• CFE (Certified Fraud Examiner) certification

Skills, Licenses & Certifications

• ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

• Knowledge of fraud-related laws and regulations

• Knowledge of core banking systems and fraud detection analytics software

• Skilled in strong analytical, statistical, problem-solving, and database management skills

• Ability to apply analytics to solve business problems

• Ability to provide information and feedback in a logical and professional manner across all levels of management and co-workers via telephone, written reports, and in person

• Ability to exercise effective interpersonal skills

• Ability to work independently and with minimal supervision

• Ability to maintain satisfactory performance and attendance

• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.