Customer Service Representative

Customer Service Representative

Are you someone who loves helping people and takes pride in providing exceptional customer experiences? Do you want to work on a team where you're seen, appreciated, and supported every step of the way? If that's a YESthis might be the opportunity you've been waiting for. At Johnson & Johnson Heating, Air Conditioning, and Plumbing, we're not just another home services companywe're a team of hardworking, humble people who believe in doing the right thing for both our customers and our employees. We're growing fast and looking for a Customer Service Representative who's ready to grow with us!

What You'll Be Doing:

• Be the friendly, professional first voice our customers hear when they call.
• Answer incoming calls, book appointments, and follow up with customers to ensure satisfaction.
• Proactively reach out to existing customers to schedule maintenance, promote current offers, and help keep our technicians' schedules full.
• Help homeowners understand their options by clearly and compassionately explaining our services.
• Work closely with our service and dispatch teams to ensure a seamless customer experience.
• Keep detailed, accurate notes and use CRM tools (we use ServiceTitan!) to keep things running smoothly.
• Be a team player, ready to support your coworkers and contribute to a positive work culture.

What We're Looking For:

• At least 3 years of customer service experience
• A high school diploma or equivalent
• Excellent communication skillsboth written and verbal
• A warm, upbeat personality that people trust and enjoy
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office and general computer savvy
• Self-motivated and able to stay focused without constant supervision
• Someone who thrives in a fast-paced, team-oriented, goal-driven environment

Who We Are:

• We're a locally owned, family-oriented company that's been serving the tri-state area for decades. Our reputation is built on quality, integrity, and a people-first approachand that includes our team. When you work here, you're not just a numberyou're part of something bigger.

Why You'll Love Working with Us:

• Health Insurance: We pay 100% of your health coverage! Vision and dental available, too.
• Retirement plan with Company Match: Plan for your future while you grow with us.
• Company Culture: We're like a big family here. You'll enjoy company outings, team lunches, and friendships that go beyond the workplace.
• Paid Training & Career Development: We invest in our peoplewe want you to grow.
• Work-Life Balance: Set schedule with rotating weekends based on seasonality.

If you're looking for more than a jobif you're looking for a place to belong, grow, and make a differencewe want to meet you. Apply now and let's start building something great together.