Program Strategy Manager

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Role Purpose The Program Strategy Manager (PSM) acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity, and identifying opportunities to expand the customer's security program. Primary Responsibilities Own and nurture relationships with assigned strategic customers. Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions. Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals. Track roadmap deliverables, risks, dependencies, and deadlines. Provide technical guidance regarding Proofpoint products, features, and functionality. Coordinate complex production changes involving multiple services or technologies. Manage customer escalations and advocate internally for resolution. Monitor customer cases for accuracy, progress, and compliance with service-level objectives. Help customers mature their security posture and demonstrate measurable program value. Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices. Required Qualifications At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations, or a similar technical role. Experience working across multiple technology areas. Understanding of email, networking, and data communication technologies. Working knowledge of Windows, Active Directory, and Microsoft Exchange. Strong written, verbal, and customer-facing communication skills. Ability to manage multiple priorities independently. Strong organizational, scheduling, and time-management skills. Ability to resolve conflict and approach problems from multiple perspectives. Experience working in or supporting a 24/7 security operations environment. Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders. Preferred Experience Data Loss Prevention (DLP), threat protection, or information security experience. Certifications such as CISSP, CISM, or PMP. Why Proofpoint? Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to View email address on click.appcast.io. Pay Transparency and Equity Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 77,500.00 - 113,630.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 61,200.00 - 89,760.00 USD All other cities and states excluding those listed above: Base Pay Range: 56,100.00 - 82,280.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you- who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it’s a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable- because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. #J-18808-Ljbffr Proofpoint