PC Technician I

PC Technician

Central Carolina Community College is committed to being an employer of choice, grounded in excellence, integrity, respect, collaboration, innovation, and leadership. We provide a supportive, growth-focused workplace where professionals can thrive while helping students access first-class educational and workforce opportunities. Join us in shaping futures, strengthening our region, and contributing to a mission-driven culture rooted in service and opportunity. The PC Technician's role is to support and maintain in-house computer systems, desktops, peripherals, and instructional technology. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation and instructional technology performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

This position may have occasional travel between campuses and for training. Occasional after hours may be required.

Essential Duties

PC and Instructional Technology Maintenance

• Performs general maintenance tasks, troubleshoots and repairs computer systems, computer peripheral equipment, along with instructional technologies such as classroom projectors and interactive touch displays throughout the organization
• Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance
• Identifies, researches, and resolves technical problems
• Responsible for preventive maintenance for all of the colleges' computers and peripherals
• Responsible for installation of all software for all faculty, staff, and classrooms
• Responsible for movement form documentation for all computers & peripherals
• Responsible for calling Manufacturer tech support for computer & peripheral repair, maintenance or returns

Customer Support

• Provide assistance for the Helpdesk when needed
• Communicate with staff and faculty regarding hardware and software issues

• Other duties as assigned

Minimum Requirements

Required educational background:

• Associate degree in related field (IST, Programming, PC Tech) or equivalent experience

Required knowledge, skills and abilities:

• Accurately document instances of hardware failure, repair, installation, and removal in work order system
• Must be highly detail-oriented and organized with good analytical and problem-solving abilities
• Must display excellent verbal and written communication and interpersonal skills
• Ability to work effectively with others